Quality Assurance Measures

3 months ago

Toronto, Canada COTA Health Full time

**QUALITY ASSURANCE MEASURES (QAM), COMPLIANCE OFFICER**

**Transitional Aged Youth-TAY**

**One (1) Non-Bargaining, Unit Temporary **Full-Time Position - 1 year**

**Monday-Friday 9:00am-5:00pm**

**Compensation: $30.34 per hour**

**About Cota**

If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year - Cota would love to hear from you

We provide a collaborative and inclusive work environment that emphasizes employee support, learning opportunities and excellence in our field. We offer flexible hours and employer-paid benefits for some classifications along with other perks and wellness activities.

For 50 years, Cota has been supporting adults with mental health and cognitive challenges to live well within their community. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives.

To find out more about us and our programs/services and employee benefits please visit our website

**Role Overview**
- The Compliance Officer is responsible for ensuring Outside Paid Resources (OPRs) are compliant with Quality Assurance Measures (QAM), in accordance with Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008. The Compliance Officer is responsible for conducting compliance audits as well as providing coaching, guidance and training to OPRs to ensure compliance with QAM. The Compliance Officer builds positive working relationships and engages with internal and external stakeholders to promote quality assurance.

**About the Team**
- Cota’s Transitional Aged Youth (TAY) and Specialized Care program supports adults with developmental disabilities who were formerly in the care of a Toronto-based child welfare agency and who currently reside in an Outside Paid Resource (OPR). OPRs are fee-for-service organizations that have been sub-contracted by Cota to provide direct care services to clients in the TAY and Specialized Care Program. Cota ensures that clients receive high quality support while they are transitionally housed in OPRs; Cota also coordinates placements for the TAY and Specialized Care Clients into appropriate settings within the Adult Developmental Services Sector. Our team is currently comprised of **12 Case Managers** that provide Case Management to individuals residing across Ontario in privately operated fee-for-service residential care settings, as well as **3 (QAM), Compliance Officer** that audit these private operators to ensure Quality Assurance Measures.

**Primary Responsibilities**:
**Ensuring Compliance of OPRs**:

- Lead, audits\, reviews\ and monitors\ the implementation of QAM compliance.
- Effectively achieve compliance goals, maintain current knowledge of regulatory requirements and developments.
- Monitor risk and identify potential areas of compliance vulnerability and risk.
- Where deficiencies have been noted, verify the adequacy of plans of correction submitted by agencies and conduct resurveys to verify that the plan of corrective action has been implemented and the agency is in compliance with regulations.
- Manage an assigned portfolio of OPRs for the annual audit process.
- Complete timely, accurate and detailed reports on compliance audits and outcomes.
- Develop and maintain effective relationships with internal and external stakeholders related to QAM compliance.
- Initiate and monitor corrective action where necessary.

**Oversight of Serious Occurrence Reports**
- Ensure appropriate remedial measures are introduced and actioned in response to occurrence reports.
- Identify trends and work with OPRs to establish programs and policies to address areas of deficiency in order to drive improvements.

**Overall Quality Assurance**
- Perform investigations regarding complaints, and/or reported incidents of serious deficiencies.
- Promote quality assurance and provides ongoing support to OPRs and other stakeholders in relation to compliance requirements.

**Other duties**
- Observe Cota and Divisional rules and regulations, policies, procedures, practices and current legislation, in particular, the Human Rights Code.
- Comply with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptly.
Work cooperatively and constructively with other members of the staff.
- Ensure confidentiality of client, employee and Cota information is maintained at all times.
- Undertake other related and/or delegated duties.
- A minimum of a Community College Diploma / Degree, preferably in the healthcare or the social services sector (e.g. social work, occupational therapy, sociology, social service worker, nursing, etc.), healthcare or social services administration, management, or related field. Hig

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