Quality Assurance Specialist

2 weeks ago


Toronto, Ontario, Canada Teleperformance Full time

About the Role

Teleperformance is a global leader in client experience management and contact center business process outsourcing. We're seeking a Quality Assurance Specialist to join our team and contribute to our mission of delivering exceptional customer experiences.

Key Responsibilities

  • Perform quality and process adherence reviews of contractor's agents providing support services to clients' customers and end users.
  • Interpret and implement quality assurance standards.
  • Track, measure, and report metrics as per agreement with clients.
  • Attend and lead calibration sessions.
  • Conduct data analysis to identify trends, behaviors, and areas for improvement.

Requirements

  • At least 2 years of work experience in Quality Assurance in a B2B sales environment.
  • Excellent computer skills, including MS Office and G Suite.
  • Effective decision-making skills and ability to provide constructive feedback.

What We Offer

  • Annual base salary of CAD $51,000 with earning potential up to 5%.
  • Established career path with opportunities for vertical and horizontal growth.
  • Robust benefits package, including medical and dental benefits, employee family assistance programs, and rewards and recognition programs.

Work Environment

  • Fixed schedule Monday to Friday, 9 hours shift from 9 AM to 6 PM.
  • Hybrid setup with 4 weeks of product training on-site.

Location

  • Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.


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