Quality Assurance Specialist
2 weeks ago
About the Role
Teleperformance is a global leader in client experience management and contact center business process outsourcing. We're seeking a Quality Assurance Specialist to join our team and contribute to our mission of delivering exceptional customer experiences.
Key Responsibilities
- Perform quality and process adherence reviews of contractor's agents providing support services to clients' customers and end users.
- Interpret and implement quality assurance standards.
- Track, measure, and report metrics as per agreement with clients.
- Attend and lead calibration sessions.
- Conduct data analysis to identify trends, behaviors, and areas for improvement.
Requirements
- At least 2 years of work experience in Quality Assurance in a B2B sales environment.
- Excellent computer skills, including MS Office and G Suite.
- Effective decision-making skills and ability to provide constructive feedback.
What We Offer
- Annual base salary of CAD $51,000 with earning potential up to 5%.
- Established career path with opportunities for vertical and horizontal growth.
- Robust benefits package, including medical and dental benefits, employee family assistance programs, and rewards and recognition programs.
Work Environment
- Fixed schedule Monday to Friday, 9 hours shift from 9 AM to 6 PM.
- Hybrid setup with 4 weeks of product training on-site.
Location
- Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
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