Datacentre Facility Technician

4 days ago

Edmonton, Canada Rogers Communications Full time

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:
The **Data Centre Facility Technician (DCFT)** is the initial point of contact at the facility and is responsible for ensuring the data centre and building are maintained in a professional and secure manner. This position requires you to be on-site and is not a remote position. Ensuring positive experiences for customers as they enter, exit, and work at the data centre is also a primary responsibility.

Providing 24/7 support, the Data Centre Facility Technician (DCFT) is expected to deliver the highest level of customer service by adhering to Rogers policies and procedures. The DCFT is the local primary point of contact for monitoring the local data centre facility and is the coordinator of client escalations.

The DCFT is responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems located within the site. This would include monitoring computer room air conditioning equipment, UPS equipment, generators, associated switchgear, and peripheral equipment. In addition, the Data Center Facility Technician is responsible for embracing and maintaining the established rigorous internal controls designed to maintain SOC SOC II, PCI and ISO compliance.

**What you bring**:The position includes, but is not limited to, the following:

- This position is on-site and not a remote position
- Ability to work rotating shifts, including days, afternoons, nights and weekends, including holidays
- Access to reliable transportation and the ability to be on-call in support of a 24/7 operation
- Canadian Government:

- Credit Check
- Criminal Background Check
- Reliability Level Security Clearance
- Ability to lift up to 50 lbs and perform physical labour
- High School diploma with some Post-Secondary Education preferred
- Graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience
- Help Desk/Operations Centre experience in a Telecommunications/IT capacity is considered a plus
- Fluent verbal and written English communication skills
- Well developed Customer Service Skills with customer service experience
- Ability to read and understand mechanical/electrical blueprints and single line diagrams

**What you will be doing**:

- Daily Operations_
- Ensure policy and procedure is followed and that all audit requirements are being met daily. Areas of focus include: service delivery, service support, and physical security
- Shipping and receiving
- Perform site inspections and shift walk-throughs
- Assist contractors on-site in compliance with Rogers policies and customer requirements.
- Perform timely escalation and exception reporting describing incidents outside of normal operating policy
- Act as primary on-site point of contact for NOC and local operational teams during an incident
- Troubleshoot and diagnose mechanical and /or electrical system failures and working with contractors to resolve or mitigate interruptions in service
- Basic preventative maintenance of mechanical, electrical and life safety systems
- Works directly with contractors until assignments are satisfactorily completed
- Manage vendors performing maintenance on-site and ensure satisfactory completion of any work
- Ability to understand and explain issues with electric systems and components
- Operational experience monitoring large, complex electrical and mechanical systems
- Work with hand tools as required
- Receive and prioritize requests related to ticketing systems
- Assist Clients in MACD’s (Moves, Adds, Changes, and Deletions)
- Assist with ‘Smart Hand Services’; these services may include tape swaps, inspections and other services as required
- Follow policies and procedures related to escalations, ticketing, and change management
- Identify/ report to the Manager any situations or client concerns that would improve quality or mitigate risk
- Provide notifications and updates to internal operational teams and/or clients
- Participate in special projects as required
- Ensure the ongoing flawless operation of th

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