Factory Service Representative

3 days ago

Port Coquitlam, Canada National Energy Equipment Full time

National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast. Our greatest strength is our employees and our objective is to provide the best sales and service support in our industry, while synergizing product offerings for optimum benefit to our customers.

Based out of either Port Coquitlam, BC or in Alberta, we are seeking a positive, self-motivating individual to join our team. If you are a dynamic individual with strong; customer first service, attention to detail, and looking for a position to prove your ability to create positive change and grow your leadership abilities, this opportunity can offer an exciting career.

**Key Responsibilities**:

- Provide day to day technical support of dealers via phone and or onsite assistance as required
- Communicate service bulletins and alerts to dealers on a timely basis
- Establish and conduct a comprehensive technical training (on site, in class, and online) program for service & installation technicians
- Provide local management of corrective action programs, concessions, and warranty claim process for dealers
- Provide effective and timely response to consumer inquiries and complaints
- Maximize sales opportunities; develop relationship with existing customers and assist the sales team in building relationships with new customers
- Review the local product portfolio and make recommendations improvement.
- Provide feedback to Territory Managers and Sales Leader regarding dealer technical performance. Identify improvement opportunities and implement a correction action plan when needed
- Monitor the administration warranty programs. Identify improvement opportunities that can lower the claim rate of Dealers within the territory
- Review OEM replacement parts inventory. Collaborate with purchasing to identify stock requirements of commonly used parts
- Review new products and provide feedback to the management team

**Education/Experience**:

- Associate technical degree or documented equivalent experience
- Minimum of five years field service experience

**Key Competencies**:

- Able to craft communications to technicians which convey instructions and or notices
- Able to compose written correspondence to address consumer’s complaint
- Proven skills in planning and conducting training sessions.
- Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
- Strong consumer and customer relations background
- Skilled in use of negotiation principles
- Ability to easily switch between rapidly changing priorities.
- Proficient in Microsoft Office
- Some travel will be required; a valid driver’s license and a reliable vehicle are required

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: On the road

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