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Cafeteria Attendant

4 months ago


Toronto, Canada Fairmont Royal York Full time

Company Description

For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

**Job Description**:

- To provide efficient food and beverage service to all internal guests. To understand all duties and go about your duties in a kind and helpful manner. Adhere to the policies, procedures and standards while serving all co-workers and internal guests.
- To report to duty punctually in uniform in order to maintain the integrity of co-workers and guests
- Perform all specific duties as assigned by the Cafeteria manager/Manager on Duty
- Perform opening and closing duties according to department standards and SOPs set by the manager
- Support all areas of the cafeteria by working as a team
- Set cafeteria buffet food and beverage lines before each meal period begins
- Reset each buffet line for the next meal period
- Ensure cafeteria buffet lines are fully stocked at all times during meal periods
- Ensure items are identified for reordering by effectively communicating to the manger on duty on a daily basis utilizing written and verbal communication methods.
- Receiving good from the stores department and properly storing away items using FIFO method and Ecosure standards
- Ensure tables are cleared, cleaned and sanitized for guest use
- Responsible for ensuring all Ecosure standards are met including but not limited to hot and cold holding logs, sanitizer buckets filled and in use and all items are stored, rotated, labelled and dated correctly
- Monitoring the cleanliness of the colleague mini fridge and clearing if necessary any items that have been left for over 24 hours
- Conduct yourself with a pleasant and helpful attitude towards internal and external guests, supervisors and managers while providing efficient and friendly service
- Adheres to the requirements of controlling and recording food consumption via punching meal tickets
- All additional meals to be purchased by “add on meal cards” through Talent & Culture
- Carry out any other reasonable duty that may be requested that pertains to the total operation of the outlet

**Qualifications**:

- Food Handling Certificate
- Previous work experience in a restaurant/food and beverage setting
- Excellent interpersonal and communication skills and a team player attitude
- Must be able to work with mínimal supervision

Physical Aspects of Position (included but not limited to):

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Constant kneeling, pushing, pulling, lifting

Additional Information

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities. The sky is your limit

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide lead