Customer Support Representative Tier 1

3 weeks ago

Regina, Canada Access Communications Co-operative Ltd Full time

Location:
**Regina**
- Department:
**Customer Care**
- Employment Type:
**Part time**

**Description**:

- Access Communications is seeking an energetic, motivated, customer focused individual to join our team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package._

**_ Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a part time Customer Support Representative in Regina._**

As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This means shifts can include days, evening, and weekends.

**As a Customer Support Representative**:

- You love to save the day, taking ownership of & finding creative solutions for any problems that come your way over the phone or in retail.
- You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
- You have the aptitude to learn all about our awesome products & services, including cool equipment like TiVo boxes. And can teach customers about them, too
- You’re fast on your feet & can keep up with constantly evolving information & procedures as part of a high-tech company that leads the way in TV, Internet, Phone, & Security services.
- You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability.

**Competencies you have for success**:

- Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, & patience.
- Talent for handling a large number of calls efficiently & accurately in a busy environment.
- Continually striving to achieve targets and metrics.
- Ability to respond positively to constructive feedback.
- Ability to put into practice training you receive on basic troubleshooting.
- Capacity to quickly adapt to new processes, procedures, & technology.
- Previous Call Centre experience is an asset, but not required.
- Minimum grade 12 education.
- Clear Criminal Record Check.

**The benefits**:

- Great Salary - Starting at $21.88/ hour
- Outstanding Benefits Package, including Health, Dental and Vision
- Amazing competitive staff discounts on all services
- Company matched pension plan.
- Health and Wellness benefits
- Ongoing training and development opportunities with opportunities for career advancement.
- Volunteer Opportunities We do great things in the community and everyone here is part of that.

**Applications are due by Friday, March 15th, 2024.**

**About Access**:
Access Communications is a 100% Saskatchewan-owned non-profit co-operative that is committed to providing exceptional communications and entertainment services. But we're also committed to being a part of the communities we live in, reinvesting 100% of our earnings into the communities we serve.

Access Communications is proud to work with the people of Saskatchewan to make great things happen in our communities. Our commitment to the communities we serve goes far beyond a service provider-customer relationship. We work, play and give where we live. It's what a good neighbour does.
- Access Communications is committed to Employment Equity_
- through the development of a work force which reflects the communities we serve._

  • SOC Tier 1 Analyst

    4 weeks ago

    Regina, Canada Arctiq Full time

    **About Arctiq**: Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq...

  • Billing Representative 1

    4 weeks ago

    Regina, Canada Saskatchewan Government Insurance Full time

    Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. In-scope / Full Time Multiple Positions: Permanent and Temporary Work Location: Regina Head Office -100% in the...

  • Positioning Technology

    3 weeks ago

    Regina, Canada Brandt Full time

    We have a position available for a Level 1 Product Support Representative in our Regina location.This position is responsible for problem solving, decision making, and providing consultation in order to effectively and efficiently solve issues of customers calling in to the call center. The ideal candidate is customer focused and solution minded with...

  • Customer Care Representative

    3 weeks ago

    Regina, Canada Sonova Full time

    Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?  Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at  Connect Hearing  as a  Customer Care Representative ! Who we are: Connect Hearing Canada is the largest and...

  • Technical Support Analyst

    4 weeks ago

    Regina, Canada Regina Catholic School Division Full time

    Operational Management - Provide Tier 1 Help Desk services to Regina Catholic Schools’ technology users - Provide customer first point of contact support and issue resolution - Provide workstation troubleshoot and support services - Assist in asset management including computer equipment service and repair history - Install and configure computer related...

  • Chat Service Representative

    5 days ago

    Regina, Canada Safe Harbour Society Full time

    We are currently searching for a Chat Service Representative. The Chat Service Representative will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer...

  • Product Support Representative

    3 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a Product Support Representative in the agricultural equipment industry for our Regina location.This position is responsible for placing new customer Parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from...

  • Product Support Representative

    3 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a Product Support Representative for our Truck & Trailer division for our Regina location.This position is responsible for placing new customer parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations. Brandt has a...

  • Order Desk Representative

    5 days ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a highly organized Order Desk Representative to provide a high caliber of sales support for our Field Sales Team. The Order Desk Representative plays a crucial role in facilitating inventory availability, providing product configuration expertise, and acts as a liaison between factory Order Fulfillment and the Field Sales Teams....

  • Counter Sales Representative

    4 weeks ago

    Regina, Canada Uni-Select Full time

    Are you a Counter Sales Representative seeking exciting new opportunities? Join our thriving store team, where you will have the freedom to shape your role and contribute to the growth of our company in Regina.What You'll Gain Working at Bumper to Bumper?A salary to match your skills.Comprehensive benefits and employee assistance program accessible.A...

  • Positioning Technology

    3 days ago

    Regina, Canada Brandt Full time

    We have a position available for a Level 1 Product Support Representative in our Regina location. Duties & Responsibilities: - Deliver service and support to end-users using and operating automated call distribution phone software; - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; - Diagnose and resolve...

  • Field Sales Representative

    3 days ago

    Regina, Canada Kruger Products Full time

    At **Kruger Products** we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, White Cloud®, as well as products for use away from home. We always want to do better for our customers and our world. The awards we’ve earned remind us that our hard work...

  • Customer Support Specialist

    2 weeks ago

    Regina, Saskatchewan, Canada We An-Ser Full time

    Immediately hiring Part Time Customer Support Specialists at We An-Ser Communications GroupWhat is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position...

  • Customer Support Specialist

    3 weeks ago

    Regina, Canada We An-Ser Full time

    Immediately hiring Part Time Customer Support Specialists at We An-Ser Communications Group!What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position...

  • Sales Representative

    1 week ago

    Regina, Canada PC Financial Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague. **Location**: 2055 Prince Of Wales Dr, Regina, Saskatchewan, S4V 3A3 When you hire great people, great things can happen. PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of...

  • Service Representative

    2 weeks ago

    Regina, Canada SaskTel Full time

    **POSITION OVERVIEW** Sales incented position responsible to utilize SaskTel sales methodologies to proactively identify, research, and contact potential new customers to gain an understanding of their business needs and initiatives. Identifies leads to generate new revenue for Business Sales & Solutions. Develops customer relationships by conducting...

  • Order Desk Representative

    3 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a highly organized Order Desk Representative to provide a high caliber of sales support for our Field Sales Team.  The Order Desk Representative plays a crucial role in facilitating inventory availability, providing product configuration expertise, and acts as a liaison between factory Order Fulfillment and the Field Sales...

  • MacOS Support and Engineering Consultant

    1 week ago

    Regina, Canada Stafflink Full time

    Job Description Our valued Crown Corporation client is currently seeking a MacOS Support and Engineering Consultant to provide tier 2 and 3 support to MacOS device fleet and work closely with other IT teams such as Cyber and Network to remediate problems and incidents. This is a HYBRID 6+ month contract. Roles and Responsibilities Provide tier 2 and 3...

  • MacOS Support and Engineering Consultant

    1 week ago

    Regina, Canada Stafflink Full time

    Job Description Our valued Crown Corporation client is currently seeking a MacOS Support and Engineering Consultant to provide tier 2 and 3 support to MacOS device fleet and work closely with other IT teams such as Cyber and Network to remediate problems and incidents. This is a HYBRID 6+ month contract. Roles and Responsibilities Provide tier 2 and 3...

  • MacOS Support and Engineering Consultant

    1 week ago

    Regina, Canada Stafflink Full time

    Job Description Our valued Crown Corporation client is currently seeking a MacOS Support and Engineering Consultant to provide tier 2 and 3 support to MacOS device fleet and work closely with other IT teams such as Cyber and Network to remediate problems and incidents. This is a HYBRID 6+ month contract. Roles and Responsibilities Provide tier 2 and 3...