Cpo-ia 24r Supervisor, Service Delivery

3 weeks ago

Prince George, Canada BC Public Service Full time

Posting Title- CPO-IA 24R Supervisor, Service Delivery- Position Classification- Community Prog Off-IA R24- Union- GEU- Work Options- Hybrid- Location- Prince George, BC V2N4P7 CA (Primary)- Salary Range- $73,855.42 - $84,134.34 annually- Close Date- 4/27/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Social Dev & Poverty Reduction- Ministry Branch / Division- Service Delivery Division- Job Summary**Lead a team supporting people to achieve better social outcomes**

**The Role: The Supervisor, Service Delivery **provides leadership, coaching and direct/indirect supervision to a team of Employment and Assistance Workers and Client Service Workers delivering employment, income assistance, and disability assistance supports to citizens throughout the province. The Supervisor ensures program targets are met, manages budget and staffing allocations, and handles escalations from people seeking our services. The Supervisor supports the Service Delivery Division’s Business Plan by implementing operational changes, monitoring program performance, and recommending improvements, and participating in the long-range planning of our service delivery.

The Service Delivery Division provides income and disability assistance services online, by phone, or face to face in our communities. We strive to ensure our services are reliable, responsive, inclusive and accessible to all British Columbians who need our support.

The Community Services Branch delivers programs and services through both community and integration services to citizens across the province. The Virtual Services Branch delivers programs and operational services to citizens across the province through a virtual service delivery model.

**Job Requirements**:

- Degree in social services, social sciences, business administration, public administration or a related field and one or more years of related experience; OR
- An equivalent combination of education and related experience may be considered.

Related experience must include all of the following:

- Leading staff in a high volume, rapidly changing customer service environment, through activities such as coaching, evaluating performance, providing direction to employees, orienting/training, scheduling, or using analytics to monitor performance.
- Providing services to citizens from diverse backgrounds, including but not limited to, citizens with mental and physical health issues including substance use issues, and citizens who may be in crisis, impacted by trauma, and displaying frustration.

Preference may be given to applicants with 1 or more of the following:

- Planning, directing, monitoring, organizing, assessing and/or controlling of the resources of an organization.
- Experience developing and maintaining relationships with community partners.
- Experience supervising in a collective bargaining environment

**About this Position**:
An eligibility list may be established.
Flexible work options are available; this position may be able to work up to 2 days at home per week as per the Telework Agreement.

Prince George: Prince George is the largest city in Northern British Columbia, and boasts a wide variety of restaurants and entertainment, including the Prince George Symphony Orchestra. Prince George is also located next to several provincial parks, which provide camping and boating amenities.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

**How to Apply**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Resume: YES**:

- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

**Questionnaire: YES** - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

**Additional Information**:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the botto

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