Repayment Services Officer

3 weeks ago

Mississauga, Canada Cancap Group Inc Full time

AutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer

service, default management and post charge-off recoveries. AutoCapital Canada works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.

When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

**What your day and week could look like**

A Repayment Servicing Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account(s). This includes:

- Ongoing stewardship of a dedicated segment of customer accounts.
- Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls.
- Assisting customers with mid-term changes to their accounts.
- Maintaining accurate records of communication and contact information.
- Facilitating win/win outcomes for customers who have become past-due.
- Resolving product, service and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken.

**What you bring**:

- Three (3) years customer service experience (any industry). Collections experience in consumer lending environment (banking/financial services/auto lending) an asset.
- Satisfaction in achieving a high degree of accuracy within a fast-paced environment
- Ability to juggle competing priorities with a sense of urgency
- Motivation and drive towards continuous learning and growth within your role and the company
- Dependability and self-motivation
- Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook
- Upbeat and results-oriented team contributions
- Confidence at problem solving, negotiating, and common-sense decision making
- Analysis and logic with the ability to weigh risks
- Creative thinking “outside the box” to solve problems
- Outstanding ability to build rapport over the telephone and multimedia channels.
- Commitment to providing ‘Raving Fan’ customer service.

**What you can expect from us**

Our Employee Experience is aimed at supporting and inspiring our talented team through:

- A passionate team dedicated to the support and empowerment of others
- An environment where creative, innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days

Additional Information
- **Shifts for this role will be strictly 1:00pm to 9:00pm, Monday to Friday ET**
- Hybrid work schedule - two days per week in-office at our Mississauga location.
- To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

**Next Steps**

**Diversity and inclusion**

AutoCapital Canada is an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Mississauga, ON L4W 5L6 (required)

Work Location: Hybrid remote in Mississauga, ON L4W 5L6

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