Business Analyst
5 months ago
Position Summary:
Direct Relationships:
- V.P., Customer Operations- Director, Customer Operations- Manager(s), Customer Operations- Business Analysis & Reporting Team
Position Responsibilities:
- Review and validate incoming data.- Develop and implement data analyses, data collection processes, visualization techniques, in order to identify gaps, patterns, trends, optimize data collection and analysis, and to provide the Leadership team with information that will help them make decisions.- Analyze data, and recommend improvements to systems, processes, and reporting to drive efficiency, and improve quality.- Collaborate regularly with various departments and team members, including other internal customer operations teams, marketing, and data scientists.- Analyze customer survey data to evaluate service satisfaction results and identify areas of improvement.- Streamline and improve existing reporting to eliminate errors and redundancies.- Document detailed business requirements and business cases.- Contribute to the ongoing development and refinement of processes and methodologies.- Develop and maintain documentation related to reporting systems and processes.- Other duties as assigned.
Qualifications:
- Bachelor’s degree in business, Finance, Computer Science or related field- Advanced MS Office Suites knowledge.- Practical knowledge of programming software used for data analysis such as Python, and SQL.- Experience analyzing large sets of data.- Strong analytical skills with ability to collect, organize, analyze, and disseminate large data sets with attention to detail and accuracy.- Exceptional organization and presentation skills.- Analytical mind with strong problem-solving skills.- Exceptional written, verbal, and interpersonal skills.- Experience in designing and developing reporting.- Ability to prioritize multiple projects, work with cross-functional with Leaders.
Our Offer- Free 407 ETR usage (taxable benefit)- Competitive salary- Competitive vacation package- Hybrid with flexible working hours- Community culture- Expect excellence: Collaborative team, learn, and grow with a high-performance team.
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
On Highway 407 ETR, we offer peace of mind and a fast, safe and reliable trip. That’s why millions of drivers rely on Highway 407 ETR to get around the GTA. Every driver we serve is one less vehicle on a congested alternate route, giving drivers more time for the things that matter most.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Canada Pension Plan Investment Board (CPP Investments) through indirectly owned subsidiaries (50.01%);- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (43.23%); and- SNC-Lavalin (6.76%).
Note:
_This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization._
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