Full-time Patient Experience Manager/medical

2 weeks ago

Toronto, Canada Athlete's Care Sports Medicine Centres Full time

**Full-time Customer Service Representative/Medical Receptionist**
- Must have a passion for patient care with minimum 1 year customer service experience and management experience would be considered an asset.

Athlete’s Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area and 3 locations in Ottawa. We are currently hiring a full-time medical receptionists for our **King & Yonge** location.

We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.

Hours:
**Monday to Friday: 8:30am - 5:00pm**:
**Administrative Duties include**:

- Performing daily, weekly, and bi-weekly duties including, but are not limited to:_

1. Physician Productivity/Reimbursement Reports

2. No Future Appointment Reports

3. Weekly Accounts Receivables Reporting and Follow up on Collections Status

4. Performing or overseeing inventory levels and purchasing of office, therapy, and physician supplies

5. Overseeing physician and therapist schedules to ensure correct scheduling and to ensure maximum utilization (i.e. ensure that schedules are always full)

6. Overseeing clinic cleanliness to ensure the clinic is always maintained in a clean, hygienic, and presentable manner

7. Assisting with training of newly hired administrative employees

8. Overseeing the physical state of the clinic and submitting necessary requests for repair and maintenance (e.g. floor cleaning, painting, touch-ups, equipment repair, etc.)

10. Ensuring that all administrative shifts are covered, and leading regularly scheduled staff meetings clinic team members

11. Incoming and Outgoing Referrals, Fax handling, Callbacks

12. Scanning of appropriate reports into patient's files

13. Booking patient appointments, taking payment, and handling various patient, physician, and practitioner inquiries

14. Overseeing administrative staff responsibilities

15. Assisting Physician and Therapist staff throughout their clinic’s schedules

16. Ensuring all direct billing is completed in a time manner and all payments are reconciled

17. Comply with Employee Handbook

18. Assisting with the implementation of new initiatives

19. Incoming and Outgoing Calls & Use of Callhero

20. Plan of Care surveys are provided, monitored, and completed

21. New Patient Registration is being updated, monitored, and completed

**Salary**: $37,500.00-$40,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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