Full-time Patient Experience Rep/medical

6 days ago


Toronto, Ontario, Canada Athlete's Care Sports Medicine Centres Full time

Full-time Customer Service Coordinator/Medical Receptionist

  • Must have a passion for patient care with minimum 1 year customer service experience
Athlete's Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring for full-time Customer Service Coordinator/Medical Receptionist at our King & Yonge location.

We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.

HOURS:

Monday-Friday 7:00am - 3:30pm

Administrative Duties include:

Performing daily, weekly, bi-weekly, and monthly tasks, including:

  • Physician Productivity/Reimbursement Reports
  • No Future Appointment Reports
  • Weekly Accounts Receivables Reporting and Follow up on Collections Status
  • Performing or overseeing inventory levels and purchasing of office, therapy, and physician supplies
  • Overseeing physician and therapist schedules to ensure correct scheduling and to ensure maximum utilization (i.e. ensure that schedules are always full)
  • Overseeing clinic cleanliness to ensure the clinic is always maintained in a clean, hygienic, and presentable manner
  • Assisting with training of newly hired administrative employees
  • Overseeing the physical state of the clinic and submitting necessary requests for repair and maintenance (e.g. floor cleaning, painting, touch-ups, equipment repair, etc.)
  • Ensuring that all administrative shifts are covered, and leading regularly scheduled staff meetings clinic team members
  • Incoming and Outgoing Referrals, Fax handling, Callbacks
  • Scanning of appropriate reports into patient's files
  • Booking patient appointments, taking payment, and handling various patient, physician, and practitioner inquiries
  • Overseeing administrative staff responsibilities
  • Assisting Physician and Therapist staff throughout their clinic's schedules
  • Ensuring all direct billing is completed in a time manner and all payments are reconciled
  • Comply with Employee Handbook
  • Assisting with the implementation of new initiatives
  • Incoming and Outgoing Calls & Use of Callhero
  • Plan of Care surveys are provided, monitored, and completed
  • New Patient Registration is being updated, monitored, and completed

Job Types:
Full-time, Permanent

Salary:
From $17.00 per hour

Benefits:

  • Extended health care

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Education:

  • Secondary School (required)

Experience:

Customer Service: 1 year (required)

Work Location:
In person

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