Firehouse Subs General Manager

6 months ago

Burlington, Canada Firehouse Subs Full time

Firehouse Subs® is one of North America's leading fast-casual restaurant chains with a commitment to and passion for hearty and flavorful food, heartfelt service, and public safety. Providing support for more than 1,200 Firehouse Subs restaurants in 46 states, Puerto Rico, and Canada - we are currently seeking a General Manager to join our team. The General Manager is responsible for leading a team of Crew Members in all aspects of restaurant operations. They are a hospitality professional that leads with a Guest services mentality. The incumbent in this position will lead our Assistant Managers, Shift Managers, and Crew Members on the front lines of our operations, adhering to and enforcing our standards, and ensuring that our Guests are presented with a great experience. The General Manager is a brand representative that maintains a patient and positive attitude while championing the Mission of the organization

Some of the duties will include:

- Inventory Management
- To maintain daily prep routines (including par levels)
- To put away and organize Food and Beverage orders
- To work various shifts, including closing the restaurant up to 2 nights a week, and as needed to cover for assistant-manager holidays and shift leaders
- Maintain a positive attitude that promotes teamwork within the restaurant
- Prepare schedules and ensure restaurant is properly staffed
- Responsible for controllable costs: Food and Labour
- Measure and evaluate performance standards (KPI's)
- Develop and implement plans for continuous service improvement.
- Ensure operational and occupational health and safety standards are followed.
- To maintain cleaning routines
- Other duties as required

**Qualifications and Skills**
- 2 year restaurant general management experience, although 1-2 years supervisor role in a QSR type of environment would be an asset.
- Strong communication and interpersonal skills, both written and oral.
- Strong analytical/decision-making skills.
- Leadership skills - able to direct, coach, and supervise a team
- Customer service skills - able to exceed guest expectations.
- A positive and team-oriented attitude.
- Must be able to work with mínimal supervision and have a strong initiative.
- You must be able to _**perform efficiently during high volume peak periods.**_
- Must be able to work flexible hours during, evening, weekends and holidays.
- Ability to multi-task in a fast-paced environment.
- Must be able to work a flexible schedule including opening, closing, weekends and holidays.
- Must be eligible to work in Canada.
- Attention to detail
- Has the hospitality gene
- Willingness to learn

Thanks for your interest

**Please be advised that this is an hourly position that requires 47.5 hours worked (44 regular hours + 3.5 OT)**

**This job requires someone who has a valid Drivers License and regular access to a vehicle**

**Salary**: $21.00-$23.00 per hour

**Benefits**:

- Dental care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Burlington, ON L7L 0J3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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