Merchandising and Operations Specialist, Wireless

3 days ago

Toronto, Canada Rogers Communications Full time

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

At Rogers Digital & Technology, we are committed to creating and growing teams that are digital-first, fast-moving, and bold-thinking and are focused on delivering impact with everything they do.

Not only is our business strong, but so is our culture. We genuinely care about each other and work in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive, and safe workplace.

We’re looking for a **Merchandising and Operations Specialist, Wireless** to join the team.

The Merchandising and Operations Specialist will be focused on seamless e-commerce execution to be a leader and readily competitive in the industry.

**What you will do**:

- Enhance the online shopping experience by making data driven decisions on what matters most to our customers
- Execute online merchandising activities and promotions to achieve sales targets
- Leverage analytics to develop tactical plans to increase sales, maintain industry leading position and maximize the potential for Rogers and our customers
- Develop a deep understanding of needs of our customers, current market trends, and industry best practices
- Execute on day-to-day operations of general site maintenance, content publishing and ongoing optimization
- Be part of the team that participates in iconic wireless device launches, bringing them to life across digital properties
- Collaborate with UXD and technology to translate business requirements into best-in-class digital experiences
- Partner with your digital product owners to build and create the right experience for our customers
- Execute on strategies and programs that maximize revenue, increase commerce transactions, promote cost savings, improve customer satisfaction and likeliness to recommend

**What you will bring**:

- Bachelor's degree in Communications, Business, Marketing or equivalent
- Relevant digital experience in a fast-paced environment (telecom or related industry experience is an asset)
- Experience with CMS systems is considered a strong asset
- Keen understanding of digital ecosystems and customer needs
- Accountability and Collaboration on your list of values
- Comfortable working with ambiguous concepts and with green field technology
- Proven ability to meet tight deadlines and perform well in a fast-paced and dynamic environment
- Ability to multi-task and manage several projects at once
- Excellent communication (written and oral) skills, and negotiation skills with a strong ability to understand their audience
- Strong self-management, problem-solving and organizational skills
- Highly motivated individual with a passion for positive change

**Here’s what you can expect in return**:

- A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
- A manager who deeply cares about your development and long-term career at Rogers
- A team that trusts and wants to win together
- Smart and accomplished colleagues who are focused on both the “what” and the “how”
- Flexibility to work from home even after the pandemic ends
- Your choice of hardware and software (iPhone or Android/Mac or PC etc.)

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently

**Schedule**: Full time

**Shift**: Day

**Length of Contract**: Not Applicable (Regular Position)

**Work Location**:1 Mount Pleasant (083), Toronto, ON

**Travel Requirements**: None

**Posting Category/Function**:Digital & eCommerce

**Requisition ID**: 284622

**Together, we'll make mor

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