Fido Sales Representative

5 days ago

Toronto, Canada Wireless DNA Inc. Full time

**About Us**

Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 20 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 27 different locations across the Greater Toronto area, including one at the Toronto Pearson airport.

We are passionate about innovation and believe that the best road to success lies through growth and happiness of our employees.

**About this Role**

Our Sales Representatives are key players who reflect our brand by being the first point of contact with our customers. They are experts in building strong customer relationships and maintaining customer loyalty by constantly answering questions, pitching services and providing advice on the most suitable devices and plans. Most of all they are strong team players who demonstrate a high level of energy and support each other to meet monthly objectives and strive as a team.

**Why work at Wireless DNA?**
- Competitive base compensation plus lucrative Commission
- Comprehensive health and dental plan
- Great Employee Referral Program
- Opportunities to grow and develop your career
- Great culture, with a diverse and inclusive Workplace
- Employee discounts across Rogers & Fido services
- Parking available on site
- Monthly birthday recognition, acknowledgement and celebrations
- Opportunity to give back to the community through volunteering / participating in company events

**In this role you will**:

- Sells new wireless products and services. Assists new and existing customers with the purchase of wireless equipment and services.
- Presents products and services to prospective customers through demonstrations and development of wireless communications solutions.
- Prospects and generates new sales opportunities and delivers outstanding customer services that will entice customers to select Wireless DNA as their sole supplier of choice for wireless products and services.
- Conducts all required processes and procedures to implement new service upon completion of sale.
- Effectively interacts with customers regarding billing inquiries, equipment problems, etc.; carefully listens to current and prospective customers' requests, and escalates issues as required. Provides professional services and solutions to meet customer needs.
- Initiates follow-up contact with customers to ensure complete satisfaction with all products and services purchased.
- Makes every effort to retain customers who express their wish to cancel their plan or reduce their level of service. Is upfront in all his/her dealings with customers. Is proactive, sincere, and empathetic when responding to customers' questions or issues.
- Participates in the development and execution of promotional activities.
- Responds to customer inquiries, needs, and/or problems, which may include account research, explanation of equipment operation, and execution of warranty claims.
- Stays current with changes and developments in the wireless industry.
- Promote corporate culture and values.

**You are someone who**:

- 1 to 2 years of customer service experience, preferably in the personal electronics and/or telecommunications industry with a demonstrated and proven success story
- Excellent skills in communication and time management.
- Solid interpersonal skills and customer focus. As an ambassador of Wireless DNA, demonstrates a high level of professionalism (i.e. demeanor, presentation) and a winning customer service attitude.
- Fluent in **Cantonese/Mandarin/Korean** is a plus
- Flexibility is required with respect to hours of work as business needs to change
- Focused on achieving sales targets, operational efficiency, and superior customer service.
- Excellent people skills.
- Ability to build and maintain strong business relationships
- Technologically savvy.

It is the policy of Wireless DNA to provide reasonable accommodations for qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for accommodation.

**Job Types**: Full-time, Permanent

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Flextime
- On-site parking
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (required)

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