Night Supervisor

4 days ago

Toronto, Canada FAIRMONT Full time

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits

**Job Description**:
**Responsibilities**:
The Night Supervisor is responsible for the smooth overnight operations of the Fairmont Royal York, ensuring the highest level of guest satisfaction. This includes serving as an information and referral source, handling emergency situations, and enforcing Hotel policies and procedures.
- Ensure the daily smooth running of the Night Team with regards to directing: -Night Auditors (F&B and Rooms Audit), Front Desk Agent, Night Bellmen
- In conjunction with the Front Office and Director of Finance: -Formalize and improve work processes (Front Desk/Accounting) -Follow corporate guidelines for operations reconciliation
- Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience
- Co-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problems
- Handles guest complaints and assists in resolution
- Communicates with Royal Service or appropriate department regarding any concerns or deficiencies
- Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions
- Ensure that all financial reporting is maintained and accurate inclusive of:

- Ensuring accuracy of payroll
- Reviewing financial reports to ensure accuracy (Rooms and F&B Audit)
- Thorough knowledge of emergency procedures and general crisis situation procedures
- Ensure the daily audit is balanced and any discrepancies are brought to the Director of Finance’s immediate attention
- Complete all other duties as assigned by Director of Front office and Director of Finance that relate to the overall operation of the Hotel overnight
- Relieve as the Night leader during absence of Night Manager

**Qualifications**:

- Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel.
- Minimum of three years previous experience in a Rooms department, preferably Front Office operations.
- Must have a well-rounded understanding of all aspects of hotel operations
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
- Must work well under pressure in a fast paced environment and handle conflicting priorities.
- Previous accounting experience would be an asset.
- College degree in Hospitality management or related field preferred.

Visa Requirements: Must already be legally permitted to work in Canada.

Additional Information
**What is in it for you**:

- Accor Employee Travel Discount Program
- Daily, complementary hot or cold meal in The Hive Cafeteria
- Dry cleaning of business attire.
- Employee Assistance Program (EAP)
- Extended healthcare plan coverage
- Opportunity to develop your talent and grow within the Company and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

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