Bilingual (French and English) Automotive Claims

1 week ago

Kirkland, Canada Nissan Full time

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

Nissan Canada Extended Services Inc. (NCESI) is looking for a
**Bilingual**
**(French and English)**
**Automotive Claims Analyst - Mississauga, ON, Canada **to strengthen the company's portfolio and risk management for Extended Service Contracts (ESC) and Prepaid Maintenance Plans (PMP) for all-makes including Nissan/Infiniti. The role will be embedded in the NCESI claims team and reporting to the operations supervisor.

**Job functions Include but are not limited to**:

- Claims Adjustment
- Update existing claims guidelines in cooperation with the team in US
- Provide dealer support to regions regarding NCESI-related issues (claims, policy and procedures)
- In collaboration with your Claims Adjuster team member, you will liaise with the NCESI President, Operations Manager, Analyst, and Field Support Team to inform and advise them about claim submission approvals and processing and to answer any inquiries. Process requests and inquiries sent from Field Staff relative to approvals in the form of memos and respond to those individuals. Address Field requests for specific claims reports in order to modify Dealer behavior
- Process and investigate claims: Process daily ESC/PMP claims and review ESC/PMP repair order documentation to verify compliance
- Portfolio Analysis
- Define KPIs to measure the quality of the portfolio and to identify adverse developments by product, model and dealership
- Build a database to continuously analyze the portfolio development and generate regular claims and portfolio reports
- Enhance existing measures to ensure a healthy portfolio development
- Identify risks and develop mitigants for NCESI's management

**Minimum Qualifications**:
Education & Experience
- 1 to 2 years of automotive related experience with 1-year specialization in mechanical repair
- University or College degree (automotive, insurance, or engineering) preferred, or proof of Red Seal Certification for the trades of Automotive Service Technician (310S) active and registered in the Province of Ontario (or any other province provided an inter-provincial license has been granted), or have completed an Automotive Service Technician Apprenticeship Program
- Automotive technical experience at dealership or manufacturer as Service Writer, Service Technician, Service Advisor or Warranty Administrator is an asset
- Nissan dealership experience is preferred
- Must be fluent in English and French, both verbal and writing
- Strong technical knowledge of automotive mechanics
- Sound knowledge of Microsoft Office software including Outlook, Word, Powerpoint and Excel

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

**NISSAN FOR EVERYONE**

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Mississauga Ontario Canada

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