Member Contact Centre Representative

2 months ago


Winnipeg, Canada Steinbach Credit Union Full time

**Build a rewarding career with Steinbach Credit Union**:
Steinbach Credit Union is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $9 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

**An exciting opportunity awaits**:
As a Member Contact Centre Representative you will provide members with a variety of services related to the promotion and sales of non-cash related deposit products and services with courtesy and accuracy over the phone. You will respond to a variety of inquiries, analyze needs and assist current and potential members in finding the product or service which best meet their needs.

**The role requires working full-time on different shifts throughout the department's hours of operation. These hours are Monday to Friday from 8am to 8pm and on Saturdays from 8am to 4pm.**

**Specific Responsibilities**:

- Process member transactions and requests including, but not limited to transfers, account updates, loan payments, term deposits, cheque orders, and account closures
- Build and strengthen member relationships by providing solid advice over the phone and through digital channels
- Provide technical support to members on Internet Banking

**Qualifications**:

- Grade 12 Diploma plus one to three years of job-related experience, or an equivalent combination of education and experience
- Proven ability to achieve or exceed sales goals
- Strong communication skills and listening skills, coupled with the ability to develop effective working relationships with members and staff
- Demonstrated professionalism, excellent customer service and problem solving abilities
- Proficiency with Microsoft Word and Excel
- Credit Union/Financial Institution experience would be considered an asset
- Bilingualism would be considered an asset

**How we'll reward you**:
You can look forward to joining an organization that values teamwork and its membership. You will receive a **competitive annual salary **based on skills and experience. In addition you would be eligible for** variable compensation and matched pension plan **per SCU policies. You will also receive a great host of benefits, including:

- Extended medical, dental, vision benefits, plus a healthcare spending account (premiums 100% paid by SCU)
- Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
- Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
- Opportunities for professional development
- Clothing allowance

**Accessibility and inclusivity**:
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

**Closing date is open until filled**:



  • Winnipeg, Canada DHL Full time

    What makesDHL great? Our **People**! We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld. DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate **culture** is about personal commitment - toour...


  • Winnipeg, Canada Princess Auto Full time

    Princess Auto is a private, Canadian-owned company employing over 3,000 Team Members, with our Home Office in Winnipeg, Manitoba. We provide hard-working Canadians with a unique assortment of tools and equipment through more than 50 stores coast-to-coast, a National Call Centre, and our online store. Because you’ve never worked at a place as awesome as...

  • Clerk C Team Lead

    7 days ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Contact Centre Coordinator, the Team Lead (TL) resolves complex issues related to paratransit and on-request service delivery and responds to escalated customers referred by Customer Service Representatives (CSRs). This position monitors paratransit and on-request service in real-time by functioning as centralized...


  • Winnipeg, Canada Manitoba Public Insurance Full time

    Overview: As the Supervisor, Contact Centre, you will coordinate the day-to-day operational activities of the Contact Centre, including supervising diverse, integrated teams. The position will ensure high level of customer service is provided in the most efficient and cost effective manner possible. **Responsibilities**: - Coach, counsel, and develop CCA1s...


  • Winnipeg, Canada Ellement Consulting Full time

    **Bilingual Call Centre Representative**: **ABOUT ELLEMENT** Ellement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments...


  • Winnipeg, Canada Steinbach Credit Union Full time

    **Build a rewarding career with Steinbach Credit Union**: Steinbach Credit Union is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $9 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products...


  • Winnipeg, Canada Assiniboine Credit Union Ltd Full time

    **Assiniboine Credit Union is hiring for the position of a Permanent Full Time Member Service Representative, and for the position of a Student Member Service Representative (Part Time).** **About this opportunity**: - The** Permanent Full Time Member Service Representative** is a full-time position (37.5 hours per week) - The **Student Member Service...


  • Winnipeg, Manitoba, Canada Canad Inns Destination Centre Club Regent Full time

    Customer Service RepresentativeAt Canad Inns Destination Centre Club Regent, we are seeking a skilled Customer Service Representative to join our team. As a key member of our front-line staff, you will be the first point of contact for our guests, providing exceptional service and support to ensure a positive experience.Responsibilities:Provide exceptional...


  • Winnipeg, Manitoba, Canada Canad Inns Destination Centre Club Regent Full time

    Job Title: Reservations Sales RepresentativeWe are seeking a skilled Reservations Sales Representative to join our team at Canad Inns Destination Centre Club Regent. This role involves providing exceptional customer service and support to guests, ensuring their stay is comfortable and enjoyable.About the Role:This is a full-time position that requires the...


  • Winnipeg, Canada Westoba Credit Union Limited Full time

    **A day in the life as a Member Service Representative**: - You will let your winning personality shine through, as the first point of contact and first impression to our members, you will provide a personalized and engaging member experience for every member, every time - You will embrace your social and teamwork skills to refer your members to the...


  • Winnipeg, Canada Anytime Fitness Lindenwoods Full time

    **Job Summary - Member Experience Representative** The member experience representative is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for managing day-to-day tasks, welcoming guests and members to the gym, selling memberships and training services, and keeping the...


  • Winnipeg, Canada Anytime Fitness Lindenwoods Full time

    **Job Summary - Member Experience Representative** The member experience representative is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for managing day-to-day tasks, welcoming guests and members to the gym, selling memberships and training services, and keeping the...


  • Winnipeg, Canada Westoba Credit Union Limited Full time

    **A day in the life as a Member Service Representative**: - You will let your winning personality shine through, as the first point of contact and first impression to our members, you will provide a personalized and engaging member experience for every member, every time - You will embrace your social and teamwork skills to refer your members to the...

  • Centre Manager

    1 week ago


    Winnipeg, Manitoba, Canada Notre Dame Recreational Centre Full time

    About UsLocated in the heart of Winnipeg, the Notre Dame Recreational Centre has been a community hub since 1984. We pride ourselves on being the only bilingual community centre in the city, offering a unique blend of French and English services.Position OverviewWe are seeking an experienced Executive Director to lead our team. As the key administrative and...


  • Winnipeg, Manitoba, Canada Canad Inns Destination Centre Club Regent Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Canad Inns Destination Centre Club Regent. As a key member of our sales team, you will be responsible for providing exceptional customer service and resolving guest inquiries in a professional and courteous manner.


  • Winnipeg, Canada Jim Gauthier Collision Centre Full time

    One of North-Winnipeg's largest and busiest Collision Centre's requiring a Full-Time Parts Coordinator Daily tasks would include but are not limited to sourcing and ordering parts for the collision centre, charging out parts/ invoices, assisting in returns etc. We thank all for applying, applicants selected for interviews will be contacted **Job Types**:...


  • Winnipeg, Manitoba, Canada Stelfox Inc Full time

    At Stelfox Inc, we are seeking a highly skilled Team Member Representative to join our team. This role involves providing exceptional customer service, ensuring the drive thru, lobby, and front line areas are set up efficiently, taking and filling orders, and maintaining a clean and stocked environment.The ideal candidate will possess excellent communication...


  • Winnipeg, Manitoba, Canada Société Canadian Tire Full time

    Job SummaryThe Automotive Service Centre Representative is responsible for providing exceptional customer service in a fast-paced environment. This role involves communicating with customers, managing their needs and expectations regarding auto service maintenance and repairs.


  • Winnipeg, Manitoba, Canada Capital Automotive Group Full time

    Drive Success as a Collision Centre Team LeadCapital Ford Lincoln Collision Centre in Winnipeg is seeking a highly skilled and motivated individual to fill the role of Collision Centre Team Lead. As a key member of our team, you will be responsible for overseeing the daily operations of the collision centre, ensuring seamless customer experiences, and...


  • Winnipeg, Manitoba, Canada Canad Inns Destination Centre Club Regent Full time

    Customer Service RepresentativeAt Canad Inns Destination Centre Club Regent, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Responsibilities:Provide...