Convention Service Manager

3 weeks ago

Toronto, Canada Silver Hotel Group Full time

**Convention Service Manager**

We are currently hiring a Convention Service Manager to join our team. The Convention Service Manager is responsible for planning, organizing, and managing the in-house details for a large group and convention booking (e.g., menus, set-up, etc.) Participate in negotiating meetings/functions rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, and group resumes. Assisting in the completion of BEOs for group and local catering. Complete walk-through of function space prior to events beginning and complete checklist for each group; both local and groups.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- RRSP Matching Program

**Key Responsibilities**

Reporting to the General Manager and working closely with the Regional Director of Sales:

- Work closely with Sales, Catering, and banquet team
- will serve the on-site group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes
- Leading BEO meetings including distribution
- Increase Banquet revenues by upselling and doing Catering sales
- Attend the weekly Revenue Management, Sales, and Group Pickup Meetings.
- Work closely with the Sales Managers to ensure client satisfaction.
- Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
- Generate “thank you” notes to clients with prompt follow-up of negative client feedback as necessary.
- Able to conduct hotel site inspections and client presentations.
- Resourceful skills to provide contemporary set-ups, menus, and functions for groups.
- Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus.
- Work closely with the banquet department on operations and event execution, ability to consistently deliver flawless events.
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.
- Monitor group room blocks and pick up, and generate detailed resumes for the operating departments.
- Ability to work with outside vendors to ensure client satisfaction for all events/groups.

**What We are Looking for...**
- Previous work experience as a hotel Convention Services Manager in a 3-5 star property is required.
- University or College diploma in Hospitality is a definite asset;
- Strong computer skills, with knowledge of Microsoft Office, are essential;
- Organized, results-orientated, proven time management skills and ability to work under pressure;
- Proven experience motivating and inspiring a team to achieve strong performance results;
- Strong problem-solving and creative thinking skills;
- Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
- Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
- Full Time Position - 37 hours per week.
- Must be legally authorized to work in Canada:
**Radisson Blu is centrally located in Toronto, just a 5 minute from Rogers Centre and 6 minutes by foot to Ripley's Aquarium Canada. The hotel has amazing views of the CN tower and Lake Toronto, where you can climb aboard a Water Taxi and head over to Toronto Island. The Hotel provides a place to reach all the fun destinations that Toronto has to offer and if you are traveling by plane from Billy Bishop Airport, we are only 5 minutes down the way. Famous for our outdoor pool in the summer the hotel provides all the creature comforts your home away from home offers.**

**About Us**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You

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