Account Manager

2 weeks ago


Edmonton, Canada Total Systems Solutions Consulting Inc. Full time

**Account Manager - BC Public Sector**

**The Opportunity**

The anticipated term of this opportunity is multi-year with from an available **start date of April 1, 2025.**

**Project Context and Situation Overview**

Our client The _Assessment Act _mandates BC Assessment to establish and maintain real property assessments that are uniform in the whole of British Columbia.

BC Assessment produces an annual assessment roll that contains fair, equitable, independent and trusted property assessments for over two million properties in the Province.

These assessments play a vital role in the property tax system that generates more than $8.2 billion annually to support services that people count on in B.C. communities, such as schools, libraries, emergency services, infrastructure, parks and recreation and roads.

BC Assessment employs approximately 735 employees (permanent and temporary) and has 12 offices throughout the Province, with the head office located in Victoria.

There are a number of unique attributes that characterize BC Assessment, including that BC Assessment:
a) is a public-sector organization, primarily funded through property tax levies;
b) has strong governance and management structures;
c) has a Province-wide mandate and serves over 2 million properties with ever increasing market complexity and size requiring ongoing priority setting and rationalization of resource allocation;
d) has staff and operations that are geographically distributed in 13 offices throughout the Province; and

e) has a unionized workforce with CUPE BC which participates in the BC Public Sector Pension Plan and falls under the Employment Standards Act (British Columbia) and the Province’s financial reporting framework.

**Background**

BC Assessment has turned its strategic attention to a digital future, finding efficiencies, and the quality of property information. This will position BC Assessment to be able to deliver its boldest ‘in mandate’ Strategic Plan and continue to support its customers who rely on the quality of our product as they face ever increasing pressures.

The BC Assessment Strategic plan focuses on three core areas:
**Our People**-BC Assessment will continue to be an employer of choice, offering our employees a diverse and inclusive workplace where our people feel supported with the right tools, processes and knowledge to provide the highest quality service to our customers

**Our Products**-BC Assessment will focus on refining our products and services, identifying areas for improvement and responding to emerging needs in order to provide high quality information to our customers and shareholder.

**Our Relationships**:

- BC Assessment will engage with all of our customer groups to strengthen our relationships and maximize trust and confidence.

**Scope**

BC Assessment is seeking to form a strategic partnership with us Total Systems that has the ability and capacity to provide resources with various competencies, on an “as, if and when requested” basis for the Services described here.

Total Systems may or may not work independently of BC Assessment staff or other contracted resources. In some cases, there may be teams of BC Assessment staff and/or contracted resources working closely and in an integrated manner; in other cases, work may be assigned directly and fully to Total Systems. This requirement will vary between projects and will be clarified through Statements of Work developed via a Service Request process.

Total Systems will be required to work on projects that are expected to vary in size, scope and complexity, and may involve the following:
a) Development and delivery against longer term (three or more years) roadmaps through project portfolios;
b) Multiple vendors and internal teams, with sizes ranging from 20 - 40 resources;
c) Implementing Commercial Off-The-Shelf solutions, and integrating them with custom new and existing solutions;
f) Managing complex stakeholder relationships and groups; and

g) Supporting the implementation of new technology through the use of Pilot or Proof-of-Concept initiatives, then evolving those into full solutions.

**Account Manager Role**

The role isto manage the contractual relationship between Total Systems and BC Assessment. The Account Manager will be a management-level representative to assist in Contract management and to be an escalation point for Contract performance issues. The Account Manager will be the Contractor’s representative on a contract governance team that will meet monthly to review service delivery performance and be the primary point of contact for Contract and service delivery performance reviews and adherence. This role is expected to be provided at no cost to BC Assessment. It is preferred that the Account Manager has significant experience:

- leading contracts of similar scope, complexity and dollar value;
- managing contract and service delivery governance at an executive level including escalation and resolution, overall


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