Technical Support Analyst, Global Business Payments

3 weeks ago

Scarborough, Canada Scotiabank Full time

Requisition ID: 178018

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Technical Support Analyst, Global Business Payments - Scarborough, ON**

In this role you will be accountable for the provision of technical support for a wide variety of GBP Cash Management Digital Banking products to a highly technical and diverse base of Corporate, Commercial, and Small Business customers of the Bank.

**Is this role right for you? In this position you'll be**:
Providing technical/customer support for products supported by the Help Desk by:

- Responding to hotline calls received from our customers and promptly determining the nature of the customer query to provide viable solutions to hardware, software, telecommunications, product or procedural problems;
- Liaising with multiple departments and business areas to effect resolution of problems;
- Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented;
- Providing recommendations to customers regarding operational and/or technical changes, to prevent recurrence of similar problems;
- Raising problem logs on all issues which negatively impact customer service as per Bank standards and escalating to management to effect pertinent resolutions in a timely manner; and
- Working with Subject Matter experts, Sr. Technical Support Analysts and/or Management obtain viable solutions to customer problems.

Undertaking the implementation of the Bank’s Electronic Banking products in the customer and Bank environments by:

- Issuing detailed set-up instructions and operating User Guides to the customer, providing telephone support to resolve Digital Baking product functionality, or procedural problems;
- Recommending the customizing of Digital Banking solutions/products;
- Providing input and guidance to first level Customer Technical Support analysts on implementation issues, as required.

Contributing to the sale of Electronic Banking products by:

- Working with Global Business Payments Relationship Managers and Small Business Advisors on the features of GBP Cash Management Digital products/solutions, implementation procedures, time frames, operational procedures and deadlines;
- Advising as a technical consultant on how a given customers’ hardware and software environment will best interface with a given electronic banking product;
- Providing support on sales calls regarding available technical options, and recommending solutions to determine the product or mix of products best suited to the customer’s business needs; and
- Forward referrals on electronic banking products/solutions to respective Global Business Payments Sales representatives, Small Business Advisors, BSC or Cash Management Contact Center or based on customer requests obtained during support calls.

Contributing to enhancing the competitiveness, marketability, and efficiency of BNS Products supported by CS&S:

- Providing feedback/information on competitor product and customer reaction to Digital banking products, technical and operational features as observed from interaction with customers or Global Business Payments representatives and providing recommendations to C&S Help Desk Management; and
- Reviewing user guides, procedures documents and other customer and internal documentation to ensure that technical and operational issues are satisfactorily addressed.

Contributing to other department objectives by:

- Developing, writing, and submitting quality procedures and guidelines to existing products that are enhanced, as well as most common support problems; and
- Assisting with the cross training of entry level and other Technical Support Analysts, on the group of products for which the incumbent has been assigned.

Contributing to Department Quality Standards by ensuring:

- Daily Telephone Service Factors established as departmental targets are consistently being met;
- Incoming hotline calls are properly logged and updated as per department standards;
- Department procedures stay current for the products for which the individual provides primary and secondary support.

**Do you have the skills you need to succeed?**

**We'd love to work with you, if you are**:

- Technically strong in providing operational support with software and telecommunications troubleshooting
- Resilient and agile to work in a fast-paced environment and with changing priorities
- Knowledge of host to host or FTP connections would be an asset
- Customer service oriented in order to deal effectively with all customers (internal and external) at all levels
- Empathetic and experienced in building business relationships with members of organizations with varying hierarchal positions
- Results oriented and a competent problem solver in order to achieve desirable resolutions to customer problems and exude confidenc

  • Technical Support Analyst, Global Business Payments

    3 weeks ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 171217 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Technical Support Analyst, Global Business Payments - Scarborough, ON** **Purpose** In this role you will be accountable for the provision of technical support for a wide variety of GBP Cash Management Digital Banking products...

  • Technical Support Analyst, Global Business Payments

    4 weeks ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 179742 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Technical Support Analyst, Global Business Payments - Scarborough, ON** In this role you will be accountable for the provision of technical support for a wide variety of GBP Cash Management Digital Banking products to a highly...

  • Bilingual Technical Support Analyst, Global

    2 weeks ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 172924 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Bilingual Technical Support Analyst, Global Business Payments - Scarborough, ON** **Purpose** In this role you will be accountable for the provision of technical support for a wide variety of GBP Cash Management Digital Banking...

  • Bilingual Technical Support Analyst, Global

    2 weeks ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 172924 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Bilingual Technical Support Analyst, Global Business Payments - Scarborough, ON** **Purpose** In this role you will be accountable for the provision of technical support for a wide variety of GBP Cash Management Digital Banking...

  • Bilingual Technical Support Analyst, Global

    4 weeks ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 170416 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Bilingual Technical Support Analyst, Global Business Payments - Scarborough, ON** In this role you will be accountable for the provision of technical support for a wide variety of GBP Cash Management Digital Banking products to a...

  • Technical Support Analyst

    2 weeks ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 179370 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Technical Support Analyst, Global Business Payments - Scarborough, ON** In this role you will be accountable for the provision of technical support for a wide variety of GBP Cash Management Digital Banking products to a highly...

  • Bilingual Technical Support Analyst

    3 weeks ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 178017 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Bilingual Technical Support Analyst, Global Business Payments - Scarborough, ON** In this role you will be accountable for the provision of technical support for a wide variety of GBP Cash Management Digital Banking products to a...

  • Business Management Analyst, Payments Centre of

    3 weeks ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 169979 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Business Management Analyst, Payments Centre of Excellence, Global Business Payments - Scarborough, ON(169979)** **Purpose** **Is this role right for you? In this position you'll be**: - Program Strategy - Support the Payments...

  • Business Management Analyst, Payments Centre of

    3 days ago

    Scarborough Village, Ontario, Canada Scotiabank Full time

    Requisition ID: 169979Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Business Management Analyst, Payments Centre of Excellence, Global Business Payments - Scarborough, ON PurposeIs this role right for you? In this position you'll be:Program Strategy Support the Payments Systems Resiliency Programs, and...

  • Investigations Officer, Global Business Payments

    3 weeks ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 171286 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Investigations Officer, Global Business Payments - Scarborough, ON** **This position has relocated to our 2201 Eglinton Avenue E Scarborough location. This position is currently working under a hybrid structure (in office & work...

  • Senior Knowledge Analyst- Payments

    2 weeks ago

    Scarborough, Canada Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Payments and FinTech Practice Area, you will work in a growing global team, providing payments and fintech expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advis

  • Technical Business Analyst

    7 days ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 166557 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.** **The...

  • Business Systems Analyst

    2 weeks ago

    Scarborough, Canada Atlantic Packaging Products Ltd Full time

    **OVERVIEW**: From corrugated packaging, paper bags, retail displays, pre-print, supply and inventory management, paper mills and recycling, Atlantic is strategically positioned to provide customers with a total packaging solution. **THE OPPORTUNITY**: The Business Systems Analyst is an integral team member of Atlantic’s Enterprise Applications group...

  • Senior Technical Business Analyst

    6 days ago

    Scarborough, Canada Royal Bank of Canada Full time

    Job SummaryAs part of the CDO Shared Data Management Office (SDMO) team, the Senior Technical Business Analyst will be responsible for developing, coding, testing, debugging, implementing, supporting new software or making significant improvements to existing software in a cross-functional agile tea

  • Senior Knowledge Analyst- Payments

    4 days ago

    Scarborough Village, Ontario, Canada Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Payments and FinTech Practice Area, you will work in a growing global team, providing payments and fintech expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advis

  • Senior Manager, Global Client

    2 days ago

    Scarborough, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?In support of the RBC Global Financial Crime Program, the Senior Manager of Global Client and Payment Screening will be given the opportunity to utilize their understanding of risk management / compliance processes, exceptional judgement and business

  • Analyst, Systems Technical Support

    5 days ago

    Scarborough, Canada STLTH Full time

    Education: College/CEGEP - Experience: 1 to less than 7 months - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and...

  • Officer Iv

    3 weeks ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 172889 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Officer IV (Vostro) MTO, Global Business Payments - Toronto, ON (149852)** Contributes to the overall success of the Vostro / GBP Money Transfer Operations in Canada ensuring specific individual goals, plans, and initiatives are...

  • Storage Technical Analyst

    2 weeks ago

    Scarborough, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWHAT IS THE OPPORTUNITY? Our Storage Technical Analyst provides first level storage and backups Infrastructure support for RBC globally. You will provide the support and management of RBC's Global NAS, SAN, Cloud environment including storage allocation, data replication, m

  • Business Analyst

    2 days ago

    Scarborough, Canada Array Marketing Full time

    **About Array Marketing** For over 40 years, Array Marketing has been a global leader in the retail display and in-store merchandising services industry. Global brands like Estée Lauder, Sephora, L’Oreal and Samsung to name a few, rely on our team of more than 2,000 employees around the world, to create great retail experiences by bringing their visions...