Data Ops Analyst, Data Platforms

7 months ago


Remote, Canada WestJet Full time

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us and love where you’re going.**

**Remote Work**:
This position is eligible for remote work, within Canada, under our mobile workforce program.

**Overview of role**:
The Analyst, reporting to the Manager - Data Platforms, is a key technical resource within the Digital Enablement team. You will be supporting the various data platforms that are key to delivering value to WestJet, while enabling efficiencies across our delivery teams.

You will design, implement, and support the automation of data warehousing processes, including the use of CI/CD and Infrastructure-as-code. The Analyst will play a key role in supporting change, incident, and release management, as well as optimizing and stability and functionality of the platforms supported.

The Analyst will be involved in an Agile framework, participating in the planning and delivery of user stories. You will also be asked to deep dive into existing solutions and propose new solutions that meet platform needs, including implementing, enhancing, and upgrading to new systems.

**Key deliverables include**:

- Collaborate with partners and other Westjet teams to automate day-to-day tasks within our data warehouse environment.
- Improve speed of delivery across our data teams through the implementation, support, and continuous improvement of automated solutions.
- Assess third-party tools and templates for Snowflake platform automation, as well as customized solutions where appropriate.
- Implement proof-of-concepts and engage with stakeholders for feedback.
- Identify opportunities to optimize ETL workflows for performance, stability, and data quality.
- Introduce self-healing capabilities to reduce incidents and support workloads.
- Recommend and execute on platform optimizations and process improvements, including best practices for GitOps.
- Configure connectivity and integrations across multiple data platforms.
- Develop dashboards in PowerBI/Splunk for platform observability and audits.
- Administration of data technologies across the Data Platforms portfolio, transitioning tasks to our Managed Services Provider where applicable.
- Knowledge management input, development of support runbooks and transition to ops.
- Participate in change, incident, problem management within the data platform team.
- Ticket management, and documentation of steps taken to fix or improve work items.
- Improvement of security posture within technology stack supported.
- Participation in relevant audits if required.
- Requirement to be on call if supporting a Tier 1 / 2 platform or process.

**Experience and qualifications**:

- Bachelor's degree in Technical Field
- 2+ years of DevOps and/or DataOps automation experience
- 2+ years of Data Developer experience in ETL development and report creation
- 2+ years of Data Warehouse experience in an agile environment
- Expertise in GitOps, CI/CD pipelines, infrastructure-as-code, Docker and Azure
- Expertise in with SQL, PowerShell, and Python
- Excellent time management skills, ability to manage multiple items independently
- Incident and problem management skills, ability to determine root cause from outcomes
- Willingness to learn related technologies and delivery processes

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

**Our Safety Promise**

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

**Our Commitment to Diversity and Inclusion**

LI-Remote

LI-SP1


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