Commercial Support Coordinator

3 days ago

Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time

**Position: Commercial Support Coordinator - Bilingual Spanish Speaking**
**Location: Sudbury, Ontario**
**Reports to: Commercial Manager**
**Direct Reports: None**:
Purpose of Role

The purpose of the role of the Commercial Support Coordinator - Spanish Speaking is to provide support to the commercial team, particularly in markets where Spanish is the primary language, English is a requirement. This role involves various responsibilities aimed at facilitating the sales, service and warranty process, and aid in pricing management.

**Essential Duties & Responsibilities**:

- Work closely with a cross-functional team that includes sales, finance and supply chain to aid in branch support as required.
- Review /file all daily service reports for technicians
- Create, sort, enter, process service orders and invoices (with labour hours and expenses).
- Support in the preparation of weekly service reporting (with focus on reconciliation of timesheets, work orders, and payroll hours in addition to, profitability).
- Manage field service PO’s with customers and service administrators.
- In a friendly but professional manner, represent MacLean Engineering as a first point of contact with our Customer (external and internal) and ensure a timely and satisfactory response to requests for product, service or technical support and/or requests for quotation.
- Prepare quotations and enter sales orders into MRP as per Customer request.
- Enter warranty claims into portal
- Advise customers on status of warranty claims (internal).
- Aid in maintaining market driven pricing methodology.

**Qualifications**:
Education
- Minimum High School Diploma or Certificate of Completion
- Diploma or Degree in Commerce or a related discipline is preferred

Experience
- Must have sound organizational and problem-solving skills and close attention to detail
- Ability to tolerate ambiguity, and tight deadlines
- Must be able to plan, prioritize, and manage multiple assignments simultaneously
- Willing to learn new methods, processes and technologies
- Strong computer skills working with MS Office
- Strong interpersonal and analytical skills
- MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005)._
- MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

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