Associate Production Support Specialist

1 month ago

Waterloo, Canada Open Text Corporation Full time

**Hiring Manager**: Pratt Dubey
**Talent Acquisition Advisor**: Olu Adeyeye
**Job Code Level**: TCP1
Refer Your Friends
YOUR IMPACT
Are you passionate about technology and customer support? As an Associate Product Support Specialist at OpenText, you’ll play a key role in resolving complex customer issues and contributing to the success of your team. With excellent training, supportive leadership, and smart processes, you’ll have everything you need to grow your career and achieve continued success.
WHAT THE ROLE OFFERS
**As an Associate Product Support Specialist, you will**:

- Handle advanced troubleshooting of escalated issues, including missing data and complex technical problems.
- Properly escalate cases to appropriate teams based on issue complexity and collaborate closely to identify new trends and resolutions.
- Contribute to our Knowledge Base by creating, editing, and refining content to reflect the latest support findings.
- Participate in the Customer Support Mentor Program, offering guidance to fellow team members and communicating feedback to management.
- Utilize support tools such as CRM, customer account information, and training materials to resolve customer issues effectively.

WHAT YOU NEED TO SUCCEED
- A passion for delivering high-quality customer service and technical support.
- Strong analytical and critical thinking skills.
- Excellent verbal and written communication skills.
- Experience in training or mentoring is preferred.
- An Associate’s Degree in a technical field or equivalent experience is preferred.
- 2-4 years of experience in a technical support and customer-focused environment.

ONE LAST THING
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

  • Associate Product Support Specialist

    3 months ago

    Waterloo, Canada Micro Focus Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Associate Product Support Specialist

    3 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Req id**:42912- Waterloo, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute...

  • Associate Product Support Specialist

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Associate Product Support Specialist**: - Req id: 38807- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...

  • Associate Product Support Specialist

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Associate Product Support Specialist**: - Req id: 37899- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. Be part of a...

  • Associate Product Support Specialist

    6 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** As an Associate Product Support Specialist, you resolve difficult...

  • Associate Product Support Specialist

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Associate Product Support Specialist (Linux)**: - Req id: 39985- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...

  • Associate Product Support Specialist

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Associate Product Support Specialist (Webroot)**: - Req id: 39148- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...

  • Associate Product Support Specialist

    6 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. Be part of a Canadian success story! From its innovative start as a research project by...

  • Associate Product Support Specialist

    7 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Associate Product Support Specialist

    7 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Associate Technical Support Specialist

    3 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Req id**:43006- Waterloo, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute...

  • Production Support Specialist

    7 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** As a Product Support Specialist, you resolve difficult customer issues...

  • Product Support Specialist

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Product Support Specialist (Linux)**: - Req id: 39954- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world,...

  • Product Support Specialist

    7 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Product Support Specialist

    6 months ago

    Waterloo, Canada GHD Full time

    **Organizations don't innovate, people do.** As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good. And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter. Join our team of over 600 data scientists, design...

  • Retail Production Associate

    6 months ago

    Waterloo, Canada Goodwill Industries Ontario Great Lakes Full time

    **Retail Production Associate** Goodwill is hiring, join our growing organization today! We are looking for people just like YOU! Production Associate is a customer service role responsible for providing excellent service while ensuring a healthy and safe work environment. As a Production Associate, you will contribute to Goodwill's mission by supporting...

  • Packs Associate

    6 months ago

    Waterloo, Canada Waystone Governance Ltd. Full time

    Waystone leads the way in specialist services for the asset management industry._ - Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide._ - With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is...

  • Production Associate

    7 months ago

    Waterloo, Canada MVE Consulting Full time

    ***: The Production Associate responsibilities are: **JOB FUNCTIONS** - Be punctual and on time for shift work (start time, breaks, end time). - Proactively contribute to the best practices of production within area. - Ensure policies and procedures are being followed. - Working with têxtiles and different plastics. - Light Manufacturing and assembly...

  • Production Associate

    7 months ago

    Waterloo, Canada Shaver Industries Inc. Full time

    Shaver Industries is a custom manufacturer of industrial enclosure solutions and machine protection products. Our products and services include welding protection solutions, soft wall solutions, machine & safety protection, industrial roll up doors, noise control solutions, PVC strip doors & curtains, PPE solutions, and instillation, design & consultation....

  • Product Support Representative

    2 months ago

    Waterloo, Canada iGUIDE Full time

    **Founded in 2013, Planitar Inc. is the maker of iGUIDE, a proprietary camera and software platform for capturing and delivering accurate floorplans, immersive 3D virtual tours and extensive property data.** iGUIDE is the most efficient system to map interior spaces and features accurate floor plans, measurements, and reliable property square footage. By...