Associate Product Support Specialist
3 months ago
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOUR IMPACT
Are you passionate about technology and customer support? As an Associate Product Support Specialist at OpenText, you'll play a key role in resolving complex customer issues and contributing to the success of your team. With excellent training, supportive leadership, and smart processes, you'll have everything you need to grow your career and achieve continued success.
WHAT THE ROLE OFFERS
**As an Associate Product Support Specialist, you will**:
Handle advanced troubleshooting of escalated issues, including missing data and complex technical problems.
Properly escalate cases to appropriate teams based on issue complexity and collaborate closely to identify new trends and resolutions.
Contribute to our Knowledge Base by creating, editing, and refining content to reflect the latest support findings.
Participate in the Customer Support Mentor Program, offering guidance to fellow team members and communicating feedback to management.
Utilize support tools such as CRM, customer account information, and training materials to resolve customer issues effectively.
WHAT YOU NEED TO SUCCEED
A passion for delivering high-quality customer service and technical support.
Strong analytical and critical thinking skills.
Excellent verbal and written communication skills.
Experience in training or mentoring is preferred.
An Associate's Degree in a technical field or equivalent experience is preferred.
2-4 years of experience in a technical support and customer-focused environment.
ONE LAST THING
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
-
Associate Production Support Specialist
2 weeks ago
Waterloo, Canada Open Text Corporation Full time**Hiring Manager**: Pratt Dubey **Talent Acquisition Advisor**: Olu Adeyeye **Job Code Level**: TCP1 Refer Your Friends! YOUR IMPACT Are you passionate about technology and customer support? As an Associate Product Support Specialist at OpenText, you’ll play a key role in resolving complex customer issues and contributing to the success of your team. With...
-
Associate Product Support Specialist
2 months ago
Waterloo, Canada Open Text Corporation Full time**Req id**:42912- Waterloo, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute...
-
Associate Product Support Specialist
5 months ago
Waterloo, Canada Open Text Corporation Full time**Associate Product Support Specialist**: - Req id: 38807- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...
-
Associate Product Support Specialist
5 months ago
Waterloo, Canada Open Text Corporation Full time**Associate Product Support Specialist**: - Req id: 37899- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. Be part of a...
-
Associate Product Support Specialist
5 months ago
Waterloo, Canada opentext Full time**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** As an Associate Product Support Specialist, you resolve difficult...
-
Associate Product Support Specialist
5 months ago
Waterloo, Canada Open Text Corporation Full time**Associate Product Support Specialist (Linux)**: - Req id: 39985- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...
-
Associate Product Support Specialist
5 months ago
Waterloo, Canada Open Text Corporation Full time**Associate Product Support Specialist (Webroot)**: - Req id: 39148- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...
-
Associate Product Support Specialist
5 months ago
Waterloo, Canada opentext Full time**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. Be part of a Canadian success story! From its innovative start as a research project by...
-
Associate Product Support Specialist
7 months ago
Waterloo, Canada opentext Full time**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Associate Product Support Specialist
6 months ago
Waterloo, Canada opentext Full time**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Production Support Specialist
6 months ago
Waterloo, Canada Open Text Corporation Full time**Production Support Specialist**: - Req id: 35981- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...
-
Associate Technical Support Specialist
2 months ago
Waterloo, Canada Open Text Corporation Full time**Req id**:43006- Waterloo, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute...
-
Production Support Specialist
6 months ago
Waterloo, Canada opentext Full time**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** As a Product Support Specialist, you resolve difficult customer issues...
-
Product Support Specialist
5 months ago
Waterloo, Canada Open Text Corporation Full time**Product Support Specialist (Linux)**: - Req id: 39954- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world,...
-
Product Support Specialist
7 months ago
Waterloo, Canada opentext Full time**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Product Support Specialist
5 months ago
Waterloo, Canada GHD Full time**Organizations don't innovate, people do.** As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good. And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter. Join our team of over 600 data scientists, design...
-
Product Support Specialist
2 weeks ago
Waterloo, Ontario, Canada iGUIDE Full timei GUIDE Customer Support RoleFounded in 2013, Planitar Inc. is the innovative maker of i GUIDE, a proprietary camera and software platform for capturing accurate floor plans, immersive 3D virtual tours, and extensive property data.i GUIDE is the most efficient system for mapping interior spaces, featuring accurate floor plans, measurements, and reliable...
-
Warehouse and Production Associate
1 month ago
Waterloo, Ontario, Canada Savers Full timeAbout UsSavers is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Job SummaryWe are hiring Retail Warehouse & Production Associates to create an awesome experience for our...
-
Retail Production Associate
6 months ago
Waterloo, Canada Goodwill Industries Ontario Great Lakes Full time**Retail Production Associate** Goodwill is hiring, join our growing organization today! We are looking for people just like YOU! Production Associate is a customer service role responsible for providing excellent service while ensuring a healthy and safe work environment. As a Production Associate, you will contribute to Goodwill's mission by supporting...
-
Packs Associate
6 months ago
Waterloo, Canada Waystone Governance Ltd. Full timeWaystone leads the way in specialist services for the asset management industry._ - Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide._ - With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is...