National Account Representative

3 weeks ago

Vernon, Canada Kal Tire Full time

Kal Tire is looking for a talented **National Account Representative** to support the AR National Accounts Team Lead with National Account AR aging and collections (e.g. in the form of statement credits and resolution of rejects, chargebacks, claims, etc.) received for services rendered to the customers of our inventory suppliers. This role will assist completion of all National Accounts related processes, procedures, AR entries and reconciliations on time and any rejections, chargebacks and outages that are investigated and rectified.

The National Account Representative will also support locations with their responsibility of reducing rejections and other issues related to National Accounts. In addition, the National Account Representative will assist with contributions of efficiencies, process improvements and project execution.

**Core Responsibilities**

Outstanding Account Resolution / Collections
- Support monitoring a queue of National AR accounts and analyze National AR aging to ensure company delinquency targets remain at acceptable levels
- Maintain daily communication with suppliers and stores to facilitate on-time credits
- Collect and fix / negotiate credits, but most importantly, help prioritize root causes and train the storefronts to minimize recurring errors in obtaining credits
- Assist to collaborate with Sales Operations to help with national account setup where appropriate and make suggestions on setup that can help minimize errors and rejections
- Complete reconciliations, journal entries, various coding, matching and system link updates with supplier portals
- Ensure completeness and accuracy of AR national interface
- Enter and upload AR invoices in PeopleSoft and Excel upload workbooks
- Maintain AR worksheet clearing invoices write-offs and offsets in PeopleSoft
- Code and process wash invoices
- Point of Sale System testing and validation
- Communicate and develop strong relationships with suppliers, stores and inventory purchasing
- May perform other responsibilities as required by the role

Dispute Resolution
- Handle store inquiries and resolve complaints with regards to collection matters
- Facilitate resolution and escalation of disputes as per the established dispute management process and system

Continuous Improvement
- Manage personal objectives in alignment with monthly goals
- Collaborate with Sales / Management to achieve established corporate DSO objectives
- Work with stakeholders outside of national account team to achieve continuous improvement across the Customer to Cash process

**Work Experience**
- Minimum 2 years’ national accounts or related experience

**Knowledge, Skills and Abilities**
- Knowledge of accounting principles and processes
- Proficient in Excel
- Excellent interpersonal and communication skills
- Ability to multi task and prioritize workload
- Ability to work in a fast-paced/multi-task environment
- Great customer service
- Ability to form strong and productive business relationships with other groups

**Education**
- Grade 12 or GED equivalent

**Special Requirements**
- Valid driver’s license

**Negotiable Requirements**
- Experience working in PeopleSoft Financials, FIS or GetPaid Cash Application

**About Kal Tire**
Kal Tire is the largest independently owned tire dealer in Canada with over 250 locations. Our business philosophy centers on exceeding our customers’ expectations and relies on our entrepreneurial team members to provide exceptional customer service.

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