Event Operations Manager

3 weeks ago


Beamsville, Canada Bench Brewing Company Full time

**Reports to**:Director of Hospitality
**Department**:Food and Beverage
**Location**:Beamsville, ON***

**Job Type**: Full Time

**About Bench Brewing**:
**The Role**:
Reporting to the Director of Hospitality, the primary role of the Event Operations Manger is to deliver an exceptional experience to clients and the community with authentic and enthusiastic hospitality. The Event Operations Manager will be a leader in hospitality that has a strong focus on operational efficiencies & creating a unique and memorable experience aligned with the Fieldstone and Bench Brewing Company brand. The Event Operations Manager must maintain a dynamic knowledge of different types of service, and community events.

**Responsibilities and Duties**:

- Greet and communicate with guests and clients as an ambassador of Bench Brewing Company and our community
- Oversee and assist with the coordination of events including public community events, off-site opportunities, Brewery public events, weddings, corporate events and social bookings
- Recruitment and development of events staff (both onsite & offsite)
- Establish strong operational standards and steps of service to ensure service delivery aligned with company standards
- Review BEOs provide efficient communication of events details to team
- Liaise with the Sales Manager & Head Chef to ensure a seamless transition from the planning and coordinating process to event execution
- Manage FOH inventory for events facility, off-site events materials, liquor orders and smallwares
- Inventory management of liquor, beer and wine including monthly reconciliation and ordering
- Support the Sales Manager, Events with sales initiatives and creating new leads
- Adhere to all standards, policies, and procedures of Bench Brewing Company
- Act independently to improve and increase skills and knowledge
- Obtain guest feedback throughout event and post-events on product quality and service levels to develop future service plans
- Establish and maintain open, collaborative relationships with other departments within the company
- Respond effectively to guest problems and handle complaints with the assistance and support of the Taproom Manager and Sales Manager, Events
- Schedule and manager labour for events
- Assist with the development of sales packages and maintain and extensive knowledge of industry standards and Bench products
- Other duties as required
- A post-secondary degree, ideally in Events Manager or Hospitality Management
- Strong business and financial acumen - ability to manage expenses and maximize revenues
- The drive to win as a team - collaborating to achieve success is what we do here at Bench
- Must be Smart Serve certified - 3-5 years hospitality and events experience required, preferably with experience in a variety of sectors (social, leisure and corporate)
- 3-5 years experience leading a team in a management or senior supervisory capacity
- Possess a fun, professional and positive attitude
- A thirst for knowledge and a desire to constantly be learning about beer and brewing process
- Available to work evenings, weekends and holidays when required
- Must be willing to lift the occasional keg or case of beer

**Schedule**:Days off will fluctuate as per business needs Events run 7 days a week from 8:00am - 1:00am
If you have the entrepreneurial spirit and are motivated to work in a fast-paced, fun environment with like-minded people who love what they do, we want to hear from you


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