Store Manager

7 months ago

Victoria, Canada Mastermind Toys Full time

**"We’re hiring Mastermind Toys - Canada’s Authority on Play - has big plans and we want YOU to join our growing team We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 39 years later, Mastermind Toys is the nation’s largest specialty toy and children’s bookstore, and we deeply believe that “Play is Kids’ Work”.**

We are currently seeking a **Store Manager** to join our **Langford (BC)** location.

**Job responsibilities**

**Profitability**
- Demonstrate sound retail business acumen and has prime responsibility to lead the achievement of expected business and financial objectives through planning, communicating, implementing and assessing actions that contribute to the profitability, success and growth of the store. Actively and directly involved in working on the sales floor providing service to customers and completing store operational tasks
- Understand and make decisions consistent to company vision and pillars of operation; key objectives; regional goals, store budget, goals and KPI(s). Analyze results and initiate actions to achieve goals
- Oversee and lead all efforts that support consumers to make a purchase decision best for them and to develop an ongoing positive relationship such that the Mastermind store is their top-of-mind preferred destination for toys & books.
- Actively manage all controllable costs including labour, supplies and related costs
- Demonstrate understanding and impact of retail environment; local market competition; impact on business; and take action appropriate to maximize business opportunities within span of control
- Manage the community outreach program; pro-actively identifying and working with community partners to establish Mastermind store as a responsible community partner while delivering contribution to the business
- Responsible to manage and execute processes that safeguard the assets of the business
- Escalate material or potentially material issues impacting the stable, profitable administration of the store.

**People**
- Plan & organize the recruitment & selection of qualified people using established processes to adequately staff store in a manner that enhances the store reputation and maintains a positive, honest and respectful workplace culture
- Responsible to ensure the completion of hiring/termination/status change processes and ensure staff members keep personal employment related information current in the system
- Create, communicate/post shift schedules consistent with budget allocation ensuring coverage supports the provision of the Mastermind customer service philosophy and allows the completion of store operational tasks and project activities
- Manage the review and confirmation of staff working hours’ payable via daily authorization of all staff shifts. Bi-weekly in keeping with established deadlines is responsible to ensure the commitment of authorized work hours for payment.
- Lead and support Coaching Circles as the foundation of the continuous learning culture and sharing of knowledge; train coaches, set goals and ensure that all training activities/projects flow through the Coaching Circle system
- Plan and lead the orientation, training and ongoing instruction of staff ensuring that all staff are confident, competent, satisfied and able to deliver the Mastermind customer experience. Ensure staff is current with Mastermind Academy modules and other training programs. Continuously evaluate product knowledge taking steps appropriate to enhance knowledge of individuals
- Evaluate, coach and counsel staff performance through daily observation & redirection; identification and communication to actively resolve skill gaps, and complete formal performance reviews. Consult with HR partners to provide performance documentation and/or make decisions regarding corrective action required
- Responsible to ensure regular communication to staff (appropriate company information, key objectives, accomplishments and upcoming projects) at shift starts; on the sales floor; and, through documentation on employee information board
- Responsible to ensure that all practices and processes in store are consistent with HR policies meeting legislative requirements including those related to employment standards, human rights, health and safety

**Store Operations**
- Plan, manage and lead the communication of expectations to the team related to the provision of best practice for store operations activities ensuring that decisions result in shopping experiences that are better than expected. Responsible to make decisions that, as feasible, will satisfy customer expectations; make decisions escalated from sales team
- Oversee and is responsible for the recording, accuracy and timeliness of inventory movement in and out of the store. Oversee bi-annual and ad hoc inventory counts
- Manage completion

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