Prospect & Applicant Relationship Specialist

2 months ago

Edmonton, Canada NAIT Full time

**NOTE: This position is limited to NAIT internal staff within the Student Progression and Registrar portfolio only.**

**Key Responsibilities**:

- Builds trust and cultivates relationships with a caseload of prospects and applicants.
- Answers questions about NAIT and its programs; Edmonton, Alberta; and Canada to help prospects and applicants make informed decisions.
- Positions NAIT and specific NAIT programs as the top choice to meet prospects and applicants’ goals.
- Proactively communicates with prospects and applicants to eliminate any potential confusion and barriers, and to encourage them to take the next step.
- Identify and implement strategies to help prospects and applicants complete the next call to action.
- Monitors prospects and applicants’ progress through the admissions process.
- Track progress towards established conversion and enrolment targets.
- Coordinates booking of appointments with or gathering of necessary information from other departments for prospects and applicants.
- Measure the impacts of various strategies and communications for continuous improvements.
- Any other duties as assigned by the Supervisor and/or Manager.

**Skills & Abilities**:

- Detailed knowledge of NAIT programs, policies, services, admissions practices and processes, and enrolment objectives.
- Excellent communication and interpersonal skills with strong attention to detail.
- Strong intercultural skills and ability to build relationships with a wide range of stakeholders.
- A strong understanding of customer relationship management and nurturing practices.
- Extensive knowledge of Canadian and Alberta post-secondary education systems.
- Knowledge and awareness of different target audiences (Aboriginal, newcomers, mature students, first generation, high school students, transfer students, youth, etc.) and their preferences, perspectives, and challenges.
- Effective time management skills, ability to plan and prioritize daily activities.
- Take on new opportunities and tough challenges with a sense of urgency, high-energy, and enthusiasm.
- Pushes self and help others to achieve results.
- Strong computer skills, able to learn and adapt to different software and technologies quickly

**Qualifications**:

- Related post-secondary diploma.
- Experience in administrative work related to the position assignment is an asset.
- Previous experience in a post-secondary institution (student recruitment, admissions or advising) would be an asset.
- 1-3 years related experience in customer service is an asset.
- 2-3 years sales experience is an asset.
- Fluency in additional languages is an asset.
- Having worked, lived or studied abroad is an asset.
- RISIA or ICCRC license would be an asset.
- Customer Relations Management (CRM) system experience would be an asset.

**Remuneration**: $2,089.37 - $2,748.00 biweekly, plus a comprehensive benefits package. (Classification - Advisor/Specialist I).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and Cover Letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 12 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

**Additional requirements**

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