Bilingual Customer Success Manager
2 weeks ago
About ChargeLab:
Over the next decade, there will be a massive shift to electric vehicles, with the majority of North American vehicle sales expected to be EVs by 2030. ChargeLab is a fast-growing software company building the EV charging infrastructure of the future with solutions that power networks of EV charging stations across the world.
All EV chargers in our network are connected to the internet. Our software remotely manages and controls these units to make life easier for EV drivers and charger owners. Simple, eh? Of course not; life is never that easy. There are a few things that can go wrong in this process; including software bugs, connectivity issues or even hardware faults. That’s where you come in
About the role:
You will help to own the customer experience and ensure drivers, site hosts, installers and business partners have best-in-class support and service. You’ll make sure our customers are taken care of when they experience EV charger issues. This is a customer-facing role where you’ll directly interact with stakeholders to ensure value in our software, proactively engage and educate about the industry, and help clients through different projects. Most importantly, you’ll work with executive leadership and cross-functional teams to design processes and systems to proactively engage and continue to drive value for our clients.
We are looking for a Junior to Mid-level bilingual customer experience specialist with a technical background. Strong project management skills and experience is a plus
Customer Success Manager responsibilities:
- Ensure customer service excellence by being the first point of contact for your portfolio of ChargeLab clients - answering, investigating and escalating issues across the organization
- Proactively engage with clients about new software, and expand the role of ChargeLab within their business organizations
- Provide sales leads and sales support as required to ChargeLab clients
- Assist with onboarding new clients, and help train the new clients about the technology
- Create support process documentation to optimize future efficiency
- Be customer’s needs advocate to the Product, Engineering and Operations teams through documenting customers issues and providing regular customer feedback
- Maintain a series of best practices, to help educate and onboard new clients - ensuring their long-term success
- Occasionally work shifts to provide support in specific situations
- Occasionally travel to the US when needed though travel will be rare
- Excellent verbal and written communication skills
- Adaptability, decision making skills and the ability to work independently
- Strong project management skills
- EV experience would be an asset
- A continuous commitment to customer excellence and comfort to continuously grow professionally in an environment that is rapidly evolving
Qualifications:
- Previous experience working with a reseller network
- 3+ years direct customer-facing experience
- Business-level fluency in French is required
- Successful background check completion (coordinated by us)
- Bonus: Experience with Jira, Zendesk and other Web Tools
What will ChargeLab offer you:
- Excellent growth opportunities
- Getting involved with the new booming EV industry
- Work from home opportunities
- Solid benefits plan
Pay: $80,000.00-$100,000.00 per year
-
Customer Service Manager
3 days ago
Etobicoke, Canada KIT Recruitment Full timeOur client, a proven industry leader in the building materials sector, is actively seeking a Customer Service Manager to join their team. Be part of this company's continued success! The client is located near the West Etobicoke and Mississauga border. Customer Service Manager details : Great Sala
-
Customer Relations Senior Manager
3 weeks ago
Etobicoke, Canada Sunwing Full timeThe Opportunity: The Customer Relations Senior Manager’s primary directive is to provide leadership, direction and developmental support to the Customer Relations team. The Customer Relations Senior Manager must position the team to successfully deliver balanced and timely resolutions to service challenges with the purpose of driving customer loyalty...
-
Manager, Customer Marketing
4 weeks ago
Etobicoke, Canada Give and Go Prepared Foods Full timeIt’s an exciting time to be part of _Give and Go_! We're currently looking to hire a Manager, Customer Marketing. **What You Will Get to Do**: - Contribute to the execution of the company’s long-term plan (LTP) within the Marketing and Product Development department. - Responsible for developing and managing multiple project timelines that are created...
-
Agent, Reservations
6 days ago
Etobicoke, Canada Red Label Vacation Inc. Full time**How You Will Be Spending Your Time** - Generate revenue to contribute to overall objective - Answer calls in timely, courteous and professional manner - Provide excellent customer service - Enforce active selling skills to close a sale - Process bookings with accuracy and detail - Consistently meet individual performance targets - Stays current on...
-
Customer Account Coordinator
4 weeks ago
Etobicoke, Canada XTL Transport, Logistics, Distribution Full timeResponsibilities / Tasks: - Data entry for transaction creation (receiving/shipping); - Create and modify customer account data; - Maintain a positive relationship with customers; - Update customer profiles and track accounts; - Run reports as required; - Communicate customer requests to operations; - Follow up with customers on a regular basis; - Follow-up...
-
Corporate Account Manager
1 week ago
Etobicoke, Canada Groupe Touchette Inc. Full timeThe **Corporate Account Manager** is responsible for achieving program goals in the Car Dealer Channel. Working closely with the National Sales team, they will help to oversee and coordinate various projects and strategic initiatives by managing and coordinating program components. This is a cross functional role working with Sales, Marketing, Merchandising,...
-
Corporate Account Manager
4 weeks ago
Etobicoke, Canada Groupe Touchette inc. Full timeThe Corporate Account Manager, is responsible for achieving program goals in the Car Dealer Channel. Working closely with the National Sales team, they will help to oversee and coordinate various projects and strategic initiatives by managing and coordinating program components. This is a cross functional role working with Sales, Marketing, Merchandising,...
-
Corporate Account Manager
4 weeks ago
Etobicoke, Canada Groupe Touchette inc. Full timeThe Corporate Account Manager , is responsible for achieving program goals in the Car Dealer Channel. Working closely with the National Sales team, they will help to oversee and coordinate various projects and strategic initiatives by managing and coordinating program components. This is a cross functional role working with Sales, Marketing, Merchandising,...
-
Corporate Account Manager
3 weeks ago
Etobicoke, Canada Groupe Touchette inc. Full timeThe Corporate Account Manager, is responsible for achieving program goals in the Car Dealer Channel. Working closely with the National Sales team, they will help to oversee and coordinate various projects and strategic initiatives by managing and coordinating program components. This is a cross functional role working with Sales, Marketing, Merchandising,...
-
Customer Management Manager
3 weeks ago
Etobicoke, ON, Canada KIT Recruitment Full timeOur client, a proven industry leader in the building materials sector, is actively looking for a Customer Service Manager to join their team. Customer Service Manager details : Monday thru Friday – 8 am-5 pm ON site Customer Service Manager Qualifications Computer Skills (MS Word, Excel, PowerPoint, E-mail). ~ Experience with an ERP, CRM and metric...
-
Bilingual (En/fr) Collections Specialist
4 weeks ago
Etobicoke, Canada Prefera Finance Full timePrefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time **Bilingual (Fr/En)Collection Specialist!** As a **Bilingual Collection Specialist**, you will analyze and manage our clients' accounts. You will work with clients to...
-
Reservations and Customer Service Agent
7 days ago
Etobicoke, Canada Jonview Canada Full time**VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilitiesto our...
-
Customer Service Specialist
3 weeks ago
Etobicoke, Canada Safety Media Inc. Full timeAbout Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...
-
Customer Service Specialist
3 days ago
Etobicoke, Canada Safety Media Inc. Full timeAbout Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...
-
Customer Service Specialist
3 weeks ago
Etobicoke, Canada Safety Media Inc. Full timeAbout Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...
-
Customer Service Specialist
3 weeks ago
Etobicoke, Canada Safety Media Inc. Full timeAbout Safety Media Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...
-
Customer Service Supervisor
4 weeks ago
Etobicoke, Canada Groupe Touchette Inc. Full time_**Welcome to Groupe Touchette!**_ We are the largest Canadian-owned tire distributor and have been for over 40 years! If the automotive industry is your passion, you are surely the profile we are looking for! The **Customer Service Supervisor -Central** will work closely with the Manager to assist, coach and mentor representatives to maximize...
-
Bilingual Credit Analyst
4 weeks ago
Etobicoke, Canada Prefera Finance Ltd. Full time**Le Role** Parlez-vous couramment l'anglais et le français? Possédez-vous de l'expérience en matière d'analyse de crédit associée à de solides compétences interpersonnelles, organisationnelles, de négociation et de prise de décision ? Si oui, nous avons une nouvelle opportunité passionnante pour vous ! En tant que souscripteur de crédit, vous...
-
Customer Care Representative
4 weeks ago
Etobicoke, Canada Sonova Full timeEtobicoke, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...
-
Bilingual Group Service Representative
4 weeks ago
Etobicoke, Canada Jones DesLauriers Blevins Full time_**Benefit from joining our team!**_ We are growing and hiring a **Bilingual** **Group Service Representative **(English & French) in our Toronto office (located minutes away from Toronto Pearson International Airport). JONES DesLauriers Blevins, a JDB Group company, has been providing group benefits and retirement plan consulting services for over 25...