Principal Analyst, Deployment and Application

3 weeks ago

Montréal, Canada Transat AT Full time

**Job Description**:
**Responsibilities**
- Depending on the level of complexity, integrate or help integrate any changes introduced by either internal or external suppliers.
- Provide user support by managing second-level issues and resolving operational problems.
- Organize delivery of corrective versions, coordinate preventive and scalable corrections to the systems, and follow up on implementations.
- Establish and maintain roll-out plans for new versions and ensure the platform continues to run smoothly following their release.
- Draft all system reference material for the entire team.
- Work closely with the developers and the various ISD teams.
- Serve as point of contact for escalation and follow-up management in relation to incidents assigned to the business sector.
- Act as lead resource person for team members.
- Identify opportunities to improve existing solutions.
- Oversee rotation of 24/7 emergency services.

**Qualifications**:
**Requirements**:

- Diploma in computer science (DEC, AEC, BACC).
- A minimum of 3 to 5 years experience in Application Support.
- Curious, good analytical, synthesis and organizational skills.
- Demonstrates great initiative and autonomy.
- Excellent oral and written communication (French, English) and great adaptability.
- Good knowledge of Windows environments.
- Is comfortable in a dynamic and constantly changing environment (management of several simultaneous tasks).
- Ability to work in a team, show initiative and be motivated.
- Ability to handle pressure.
- Passionate, determined, with intellectual curiosity.

**Assets**
- Agile development methodologies and tools (Jira, Confluence, Service Now).
- Knowledge of ITIL processes.
- Knowledge of Scom.
- Knowledge of the airline industry.
- Ability to write scripts in PowerShell and automate tasks.
- SQL and databases (Oracle, Microsoft SQL Server, Sybase).
- Knowledge of Unix environments.

Additional Information

**Employment Equity

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