Customer Service Attendant

3 months ago

Wollaston Lake, Canada Snowbird Aviation Services Full time

**Customer Service Attendant**

**Part-Time**

**Wollaston Lake, SK**

Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company, providing safety focused service to Saskatchewan's largest regional airline, Rise Air. Devoted to being an employer of choice, Snowbird Aviation Services offers rewarding careers for self-motivated team players.

Snowbird Aviation Services has an opportunity as a Customer Service Attendant within Wollaston Lake, Saskatchewan.

**Responsibilities**:

- Conducting passenger check-ins including: process ticket, announce flights, collect boarding passes, assist with baggage requirements and escort passengers during departures and arrivals
- Cargo acceptance and processing as well as assisting with ground service duties when required.
- Ensure that passengers travelling are deemed "fit to fly" in accordance with the regulations.
- Receiving and communicate weather information, flight times, and passenger loads.
- Preparing flight/freight manifest, passenger tickets, and load sheets
- Effective communication with customers, peers, management, and various departments.
- Assist with baggage handling and track lost baggage.
- Coordinate transportation, meal requirements, and hotel reservations as required.
- Problem solving and making a positive contribution to overall company operations.

**General Responsibilities**:

- Develop and maintain knowledge of the company's vision, mission, and values.
- Customers service attendants will be cross-trained with ground service attendants, detailers, and cargo agents, where applicable, to provide those duties/coverage when necessary.
- Safety responsibilities as outlined in the Safety Management System (SMS) manual.

**Qualifications**:

- Exceptional customer service skills and interpersonal skills that strengthen inter-company communications and relations.
- Computer skills an asset.
- Self-motivated and able to work within given timelines.
- Effective leadership skills and ability to work as part of a team.
- Able to resolve conflicts positively and productively (customer and co-worker).
- Organizational skills imperative.
- Possibly required to obtain an Aircraft Radio license and Restricted Area Identity Card

**Equipment Used**:

- Baggage handling equipment
- Radio base unit

**Typical Physical and Cognitive Demands**:

- Required to be on call for evening and weekend shifts and may be required to respond to callouts as required.
- Able to work long and sometimes irregular hours under different weather conditions.
- Ability to lift 50 pounds.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.

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