Adm Intake and Admin Agent

2 months ago

Montréal, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Our people come with a wide variety of backgrounds: from call centres, retail, food service industry, social services, and/or office environments. We hire people who go above and beyond to provide solutions to our clients. The ADM Intake and Admin Agents are responsible for opening ADM referrals as well as responding to inbound questions regarding the Disability Management Services and referral process.

**Responsibilities**:

- Answers incoming calls: assisting employees by providing information regarding their Disability Management Services.
- Processes incoming referrals, opening and assigning new claims as they come into the system.
- Working with the team to ensure that all responsibilities are completed according to service level agreements.
- Meeting established productivity and qualitative objectives.
- Adhering to scheduled shift times
- Assisting other HPS teams as required
- Providing empathy and support to all callers and referring callers to other resources as appropriate

Qualifications:

- _ Bilingualism in French and English is mandatory._ Applicant must be able to converse and write in both French and English in a professional capacity. Part of the interview process will include a language test.
- High School Diploma
- Ability to multitask in a fast-paced environment
- Ability to work on a team and be able to help others at a moment’s notice
- Ability to problem solve using your own experience and the available resources
- Excellent computer skills and the ability to work primarily online in a paperless environme

The benefits of working for LifeWorks:

- A permanent position with a competitive benefits package
- 3 weeks’ vacation annually from the start
- Remote work-from-home set up
- An opportunity to learn about absence management, disability management and workers’ compensation
- Career development
- Working within a culture of health and wellness with access to internal programs
- Working with a dynamic team of individuals who are dedicated to achieving great results
- We recognize and reward employees who are engaged and results oriented. We value work/life balance for our clients and our employees.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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