General Manager

4 weeks ago

Nanaimo, Canada Inland Truck & Equipment Full time

**DRIVE YOUR CAREER WITH INLAND**

Inland Truck & Equipment is an industry leader in the heavy-duty truck & sales, service and parts marketplace. As a rapidly growing company with over 1600 employees across 40 locations in North America, Inland offers exciting employment opportunities that can help you drive your future

This position is located at our sales and service dealership in Nanaimo, BC.

**THE OPPORTUNITY**

As the General Manager, you will be responsible the growth and prosperity of the branch with responsibility and accountability for market share growth, customer and employee retention and the profitability of each department in the dealership on behalf of the company. As a strong business leader, the General Manager fulfills these responsibilities through the use of sound business management practices; and by planning, motivating, and coordinating the activities of the management team.

**YOUR RESPONSIBILITIES**
- Hires, trains, and motivates all dealership department managers.
- Plans dealership operations for the coming year, prepares operating and capital budgets and submits to senior management for approval.
- Meets with managers and sales staff individually to develop monthly and annual goals and objectives, to review actual performance, and to assist with and advise best marketing actions.
- Monitors and prepares operating reports, including benchmark targets and fixed operations analysis, with senior management, developing ongoing adjustments to marketing focus to yield improvements in branch performance.
- Provides enthusiastic leadership to help shape employees' attitudes and build morale.
- Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs with department managers.
- Meets with customer and ensures high level of customer satisfaction.
- Develops and maintains a good working relationship with all vendors, lending institutions and manufacturer personnel, ensuring that the interest and reputation of the company is kept to the standards endorsed by the company.
- Stays informed of manufacturer programs, policies and procedures and ensures appropriate dealer operation implementation.
- Provides adequate and appropriate staff training including reviewing and approving training requests. There is a corporate expectation for professional and technically capable staff. The General Manager is ultimately responsible for meeting this expectation.
- Ensures the safety of all employees by:

- Enforcing safety requirements, including but not limited to the use of personal protective equipment where required, orientations for young & new workers, and ensuring that all required safety training is provided.
- Ensuring that safety meetings are held monthly and that meeting minutes are distributed as required.
- Becoming familiar with and complying with the company’s Health & Safety Manual.
- Ensures ethical business practices are maintained.
- Ensures loss prevention including perimeter and building security systems, and safekeeping of whole goods inventories, company equipment, tools, computers and other office equipment, parts inventories, parts and service vehicles, etc.
- Participates in special assignments and/or projects as assigned by Regional General Manager.

Supervisory Responsibilities:

- Direct supervision of all branch department managers.
- In the absence of a Sales Manager, responsible for supervising the sales force and may perform sales duties.
- Hires, trains and motivates the Service Manager, Body Shop Manager and Parts Manager
- Directs and monitors all management or supervisory personnel functions for the service, body shop and parts departments. Completes formal performance evaluations of the department managers, and ensures that performance evaluations are completed for all other personnel in these departments, at regularly scheduled intervals.
- Along with the Service Manager, Body Shop Manager and Parts Manager, forecasts goals and objectives for the branch and strives to meet them.
- Monitors and controls the performance of the service, body shop and parts departments using appropriate reports, tracking systems and surveys.
- Works closely with the Service, Body Shop and Parts Managers to prepare and administer an annual operating budget for all three departments.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures the proper care, storage and inventory of special tools
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
- Ensuring every employee has a thorough understanding of his or her duties and responsibilities
- Facilitating and/or conducting technical training and sending employees to appropriate training schools as needed
- Establishing and maintaining good working relationships with vocational and technical schools to enhance personnel recruitment activities

Other Duties:

- Establishes and maint

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