Night Auditor/front Desk Agent

2 months ago

Sooke, Canada Sooke Harbour House Hotel Full time

_**Sooke Harbour House, an iconic establishment in Sooke, is set to reopen and is currently in search of key team members.**_

**Join Our Team at Sooke Harbour House**

Are you passionate about creating and delivering exceptional hospitality experiences? Sooke Harbour House, a distinguished hotel located on Vancouver Island, is recruiting for all positions. As we embark on this new hiring phase, our team plays a vital role in the hotel's operations. We uphold the highest standards of care for our employees, viewing each team member as a valuable asset. Whether your expertise lies in guest services, housekeeping, culinary arts, or kitchen support, we are seeking individuals committed to working in a collaborative environment. If you possess excellent communication skills, a positive attitude, and a dedication to excellence, we encourage you to apply.

Benefits Include:

- Competitive wages
- Staff discounts
- A supportive and inclusive work environment
- Staff meals
- Extended medical and dental benefits
- Paid holidays
- The chance to work at a historically renowned hotel overlooking the Salish Sea
- A serene work environment with breathtaking water views, access to Whiffin Spit Trail
- A caring and purposeful workspace
- Future growth opportunities in a family-oriented setting
- Emphasis on mental health and maintaining a professional yet supportive and inclusive atmosphere for employees

Sooke Harbour House in Sooke, British Columbia, is inviting individuals to join the exciting reopening team of this iconic West Coast property.

With a comprehensive renovation complete, and the soft-opening well underway Sooke Harbour House is looking for individuals to be part of this relaunch.

Our commitment to well-being and tranquility prioritizes the health and quality of life of our staff, fostering empowerment, leadership, and a friendly camaraderie. We serve as a stepping stone for the upcoming generation, offering ample growth opportunities in a space that promotes relaxation and rustic luxury hospitality.

**Job Description: Night Audit/Front Desk Agent**

The Night Audit/Front Desk Agent oversees operations during the overnight hours. As a vital member of our team, you'll ensure the smooth functioning of our establishment, maintaining high standards of service and security throughout the night.

**Responsibilities**:

- Coordinate nighttime operations, including front desk activities, and security protocols.
- Provide exemplary customer service, addressing guest inquiries, concerns, and requests promptly and courteously.
- Manage overnight check-in and check-out processes, ensuring accuracy and efficiency in guest transactions.
- Monitor property security measures and respond swiftly to any safety or security incidents.
- Conduct thorough inspections of facilities and guest rooms to uphold cleanliness and maintenance standards.
- Prepare and distribute reports summarizing nightly activities and performance metrics.
- Foster effective communication and teamwork among overnight staff members and other departments.
- Perform end-of-day accounting procedures, including balancing revenue and expense transactions.
- Audit daily transactions, room charges, and guest accounts for accuracy.
- Prepare and distribute daily reports such as the daily revenue report and occupancy report.
- Complete night audit checklist tasks, ensuring all duties are performed accurately.
- Assist with preparing for the next day's arrivals and departures.
- Collaborate with the front desk team to ensure a smooth transition between shifts.
- Acting as MOD for the Night

**Requirements**:

- Proven experience in hospitality management or a related field, with a strong understanding of overnight operations.
- Exceptional leadership skills, with the ability to motivate and guide staff members effectively.
- Excellent communication and interpersonal abilities, with a focus on delivering outstanding guest service.
- Sound decision-making capabilities and the capacity to handle high-pressure situations with composure.
- Attention to detail and a commitment to upholding quality standards and protocols.
- Flexibility to work overnight shifts, including weekends and holidays, as required.

**Job Types**: Full-time, Part-time, Permanent

Pay: From $24.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed

**Experience**:

- Hotel: 1 year (preferred)

Work Location: In person

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