After Hours Clinical Manager, Access

4 months ago

Toronto, Canada Unity Health Toronto Full time

This is an exciting opportunity for an established or emerging leader who would like to take on the challenge as one our new After Hours Clinical Manager.

Reporting to the Program Director - Diabetes Comprehensive Care Program, the After Hours Clinical Manager is an integral member of the St. Michael's Hospital (SMH) administrative team and is accountable for onsite leadership of clinical operations during evenings, overnight, and weekends.

Duties and Responsibilities:
The After Hours Clinical Manager is responsible for ensuring effective clinical operations during evening hours, overnight and weekends as the onsite manager for all SMH clinical areas. Primary responsibilities include:
Provides leadership and management of clinical operations with an emphasis on facilitating patient flow and managing hospital capacity, including assignment and direction of clinical and clinical support staff:

- Acts as the onsite Clinical Manager and escalation point for clinical and clinical support staff during evenings, overnight, and weekends;
- Circulates through all clinical areas to ensure operations are running in a smooth manner, providing an in person presence and serving as the escalation point for clinical operations and communications around patient care activities;
- Acts as a facilitator and decision maker in addressing patient care/access issues related to patient flow, resource utilization, and staffing as required, e.g., putting the organization on bed status alert, opening flex beds, and reassigning staff across different units;
Acts as a key resource, problem solver, and decision maker for nursing, health disciplines and clinical support staff to ensure optimal clinical operations and high quality patient care delivery:

- Facilitates and supports staff in problem solving and conflict resolution, acts as the decision maker if consensus is not achieved;
- Collaborates with appropriate parties in the Nursing Resource Team office and clinical units to problem solve staffing related issues as they arise;
- Proactively identifies and addresses immediate patient care/safety issues and will communicates concerns or complaints to the unit Clinical Leader/Manager or Patient Relations in a timely manner;
Ensure effective communication, consultation, and collaboration across hospital department/units, external health care teams, patient/family members, and community members:

- Initiates and develops respectful and collaborative working relationship with staff across the Hospital to foster a productive environment eg. fostering positive relationship between ED, inpatient units, and critical care units to ensure effective patient flow;
- Provides assistance and encourages staff using appropriate problem solving techniques to resolve conflict among staff, teams and departments, as required;
- Acts as a leader, resource, facilitator, coach, mentor and role model for front line staff and support team decision making;
Ensures quality standards, professional practice standards, policies and procedures are implemented and fully adhered to during the after hours and weekends:

- Contributes to the development and implementation of appropriate quality standards to ensure the needs of the hospital, staff, patients and visitors are met and/or exceeded;
- Facilitates and ensures staff compliance with quality improvement initiatives at the department, program and corporate level

Qualifications:

- Completion of a Master's Degree program in Nursing or Health Administration or recognized equivalent required; Business Administration an asset;
- Completion of a B.L.S. certificate program required;
- Regulated Health Professional in good standing with applicable Regulatory College, CNO or RNAO registration preferred.
- Knowledge of clinical and hospital operations required;
- Knowledge of Risk Management principles required;
- Three (3) to five (5) years recent acute care clinical experience required; patient flow/bed management experience an asset;
- Demonstrated leadership skills required;
- Excellent verbal and written communication skills required, with effective comprehension skills required;
- Excellent conflict resolution and negotiation skills required;
- Excellent attendance record and punctuality required;
- Effective analytical and human relations skills required;
- Excellent computer skills required;
- Highly developed critical thinking, problem solving, planning and evaluation skills required;
- Proven ability to facilitate organizational change and quality improvement initiatives required;
- Ability to manage the activities of a diverse group of professional and support staff required;
- Ability to be flexible, adaptable as the situation demands and demonstrate composure under pressure/stressful conditions to meet multiple and competing deadlines required;
- Ability to multi task and take initiative as directed by the situation required;
- Ability to work Monday to Friday evening/night weekends rotations and statuto

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