Student Advising Specialist

2 months ago

Vancouver, Canada University Canada West Full time

**Employment Category**:Full-Time, Permanent

**Location**: Vancouver, BC (On-site)

**Reports To**: Student Advising and Support Services Manager

**Application Requirement**:Cover Letter

**Primary Purpose**

This position serves as the first point of engagement and contact for student services at both UCW campuses, supporting the efficient and effective operation of the Student Affairs Department. The Student Advising Specialist provides guidance to students on multiple matters, such as UCW services, housing, insurance, taxes, and other matters related to student success. In addition, the Student Advising Specialist works closely with the Student Advising and Support Services team (International Student Advising, Outreach, Student Rights and Responsibilities) and supports advisors as needed.

The Student Advising Specialist is responsible for referring students to different departments and services on campus as needed. As an advocate for student affairs and provider of student services that will support student success, the Student Advising Specialist is responsible for maintaining high-quality front-line support and excellent student support services that encourage students to take ownership in resolving their queries.

The Student Advising Specialist works collaboratively with members of the Student Affairs and Services team, as well as other University Departments, to support student well-being. This role requires handling confidential and sensitive information with care. Interactions may involve navigating complex situations, such as addressing significant mental health concerns, resolving conflicts, or responding to emergencies, making it crucial for the individual to remain calm and composed under pressure.

**Specific Responsibilities**

The Student Advising Specialist, will, at various times, be responsible for the following as well as other related duties as assigned to support UCW's business objectives, mission, and purpose:

- Responsible for in-person support at UCW Vancouver House and West Pender campus on a rotational basis.
- Provide guidance, support, and advice on a range of issues, including, but not limited to, university policies and procedures and other information as required to students.
- Provides advising services professionally and with empathy, anticipates student needs, proactively responds to student requests, provides recommendations extending beyond a student’s presenting request and finds opportunities to coach students toward independence and self-direction.
- Patiently and empathetically seeks to understand student needs to provide accurate and applicable support.
- Provide excellent front-line student support with empathy, respect, and care.
- Responds to on-campus escalated crises and emergencies on behalf of Student Affairs as a first point of contact.
- Provide accurate student referrals towards campus resources, encourage students to take ownership of their concerns and challenges and help identify proper referrals.
- Recognizes boundaries of support and escalates cases as needed. Escalates complex cases and situations to the Manager or other team members as applicable.
- Support the operations of the International Student Advising Team (RCIC), the Outreach Team, and the Student Rights and Responsibilities Team.
- May be requested to support the SRRA in complex investigations of student misconduct, complaints, or other student cases as needed.
- Participates in NSO and other student affairs events as needed.
- Establishes and maintains organized and efficient files and records related to student services. Record student information and maintain accurate records of student interaction.
- Follows best practices and maintains ongoing professional development with relevant research and trends in student affairs and services.
- Participates in establishing goals and objectives for the department that support student success.

Secondary Responsibilities:

- Attend meetings and work in collaboration with student programs and/or committees on student-related activities and events on and off campus
- Facilitate, promote, and communicate with staff and external services regarding UCW-related programs, meetings, and events.
- Represent the Student Affairs department at other events, such as recruitment events and university events, as needed.

**Position Requirements**

Competencies:

- Exceptional spoken and written communication skills, with the ability to convey information accurately in both one-on-one and group settings.
- Strong interpersonal skills, including active listening, empathy, and effective problem-solving, with a focus on conflict de-escalation and building rapport with students.
- Demonstrated ability to engage with individuals from diverse backgrounds, often experiencing high stress or emotional distress, with sensitivity, cultural awareness, and respect for differences.
- Skilled in handling confidential information responsibly, exercising good judgment,

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