Team Lead, International Student Advising

6 days ago

Vancouver, Canada University Canada West Full time

**Position Job Title: Team Lead, International Student Advising**

**Location: Vancouver House**

**Reports To: Manager of Student Advising and Support Services**

**Primary Purpose**

The International Student Advising Team Lead oversees the International Student Advising (ISA) team who support all international students through advising services and programs.

In this role, the Team Lead is expected to provide expert advice to key stakeholders such as the business development teams to support the advancement of the strategic and operational decision-making of the university. The ISA Team Lead will also work internally with the Manager, Student Advising and Support Services and collaborate with stakeholders such as the Student Life team, Outreach team, Alumni Engagement Office, Career Development Center, the Health & Wellbeing Office as well as the Accessibility & Diversity office, Registrar’s Office, and Marketing & Communications department.

**Specific Responsibilities**

**TEAM/PERFORMANCE MANAGEMENT**
- Provide orientation, coaching/instruction, training, and development relating to the university’s operations and administrative practices
- Oversee work portfolios of ISA advisors, oversee team meetings, and maintain close working relationship with the Student Advising Specialist admin support
- Coordinate and provide staff input into the development, evaluation, and revision of KPI and annual goals or service standards to maintain positive service reviews from students, faculty, external staff, and administrators who rely on ISA to provide advising and consultation.

**PROBLEM-SOLVING/ANALYTICAL THINKING**
- Provide analysis on high-stakes externally sensitive cases involving international students and prepare in-person or written consultation for the Student Affairs & Services division
- Use knowledge of systems, policies, and procedures to exercise professional judgement to solve unusual, complex overlapping immigration, academic, health & safety and work-related cases.
- Design and implement student feedback on services provided; interpret results and determine implications; communicate relevant information and recommend improvements to advising services and practice for the ISA team.

**COMMUNICATION**
- Support on-campus immigration-related communications in collaboration with the ISA team and act as spokesperson for the team in leadership meetings
- Provide in person or written consultation upon request, to Senior Management Team related to international student considerations, such as duration of a program in relation to work-permits, predicted demand for a program, student academic readiness, and where work-integrated-learning is involved
- Ensure public information distributed by the ISA team related to immigration, academic and work is clear and up to date with regulations and legal requirements.
- Support and act as an ISA

**Position Requirements**

**Competencies**:

- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to maintain a high degree of confidentiality
- A great team player, is adaptable, and can work with mínimal supervision
- Has a proven track record to lead a team and conduct performance management
- Possesses excellent presentation skills
- Can effectively engage with large groups of people in workshop or educational formats
- Knowledge of policies and procedures governing international student advising within a post-secondary and preferably in a university environment
- Active RCIC or RISIA membership in good standing
- Proven ability to ensure inclusivity and to develop and cultivate relationships with students, faculty, staff, and members of the external community
- Demonstrated accuracy and attention to detail, especially when working under pressure to meet deadlines

**Education and Experience**:

- Successful completion of a bachelor’s degree in a related discipline from a recognized post-secondary institution and a minimum of 3 years related work experience in a related field. Master’s degree is preferred.
- Certification as a Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISIA); and be in good standing with the Immigration Consultants of Canada Regulatory Council (ICCRC).
- Experience in student life programming in a post-secondary educational environment
- Experience working in immigration regulation, advisement, and/or compliance
- Professional or paraprofessional experience in the field of International Education and/or Student Affairs

**Job Types**: Full-time, Permanent

**Salary**: $68,000.00-$78,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

-

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