Bilingual Scheduling Agent

2 weeks ago

Remote, Canada Neptune Technology Group Full time

**About Us**

Neptune Technology Group is the leading supplier of water meters, systems and services in the Canadian water utility market. Established in 1892, Neptune has a long-standing history and proven success across North America. Neptune has pioneered the development of Automatic Metering Reading (AMR) and Advanced Metering Infrastructure (AMI) technologies with over nine million radio frequency and smart water meter devices installed across North America. Innovation is what we do every day. Join our team to surround yourself with talented people who share your commitment to excellence.

**Who Are We Looking For?**

This remote position is responsible for answering customer inquiries, scheduling installation appointments, data entry, and outbound scheduling. **There are no sales involved.**

This position requires excellent communication skills, basic skills with Microsoft Office, and someone who takes pride in their work. This is a full-time position that is remote and flexible. Successful incumbents will find themselves in a friendly, team-oriented environment that places emphasis on growth, development, and continuous improvement. This is an excellent entry-level opportunity for someone seeking office-based experience.

**Duties**
- Answer inbound customer queries (70%)
- Outbound calls to schedule installation appointments (20%)
- Data entry into SAP and Excel (10%)

**Requirements**:

- 8am to 8pm EST, Schedule to be assigned as needed (Afternoon shift preferred)
- About once every 2 months Saturday requirement 9am - 5pm EST (replacing the Monday for that week)
- Training will be 9am to 5pm EST for the first 4 weeks
- Strong communication skills
- High degree of professionalism
- A fun and positive attitude with a polite and friendly manner
- Able to maintain focus throughout completion of repetitive tasks
- Ability to work effectively under pressure with mínimal supervision
- 0-1 year of customer service experience
- Secondary School completion required

**Additional Benefits**
- Incentive program - $50 for 400 outbound a month + more for every additional 50
- Three weeks of vacation to start

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Work Location: Remote

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