Intern Its Service Desk

2 months ago

Montréal, Canada International Air Transport Association (IATA) Full time

Employment Type: Internship
Contract Duration: 6 months

About the team you are joining

IATA ITS internship program offers the opportunity to gain hands-on experience working for a technically advanced international organization. You'll work one on one with the service desk team lead, using leading edge systems and tools to create innovative solutions.

What your day would be like
- Provides user support and customer service through the Help Desk; be present, visible and
available in this position to assist users requiring technical assistance.
- Responds to questions from callers and office employees; formulates and implements
appropriate solutions.
- Administers standard Help Desk operating procedures; maintains an accurate log of all Help
- Desk contacts using trouble ticket software.
- Attends all Help Desk training sessions; trains Company employees as needed in the use of current and upcoming technologies; explains integration and seeks collaboration between information technology department and field operations.
- Enforces and adheres to all company computer policies.
- Manages the circulation of backups and restorations, as requested and appropriate.
- Server, router, firewall firmware updates as needed.
- Becomes familiar with available help resources; stays apprised of company technology changes and/or problems.
- Directs calls to appropriate support staff, as necessary.
- Maintains discipline and professional decorum in the Help Desk.
- Assists with other duties and projects as assigned by the service desk team lead.

We would love to hear from you if

You have:

- Degree in IT related discipline (Bachelor degree or similar as a minimum). The degree must
- have been achieved within the last 12 months;
- Knowledge of Microsoft Windows operating systems and Microsoft 365;
- Knowledge of basic hardware components and laptops;
- Strong customer focus and interpersonal skills in a global environment;
- Ability to work as part of a team and autonomously;
- Excellent oral and written communication skills in English;
- Proficiency in additional language is an asset;
- Ability to remain calm, courteous and efficient in emergency situations.

Travel Required: N

**Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.**

***
**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you

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