Failure Analyst

Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

**Who you are**:
We are always looking for amazing talent who can contribute to our growth and deliver results Geotab is seeking a Failure Analyst who will be responsible for testing returned products and analyzing the results to determine the root cause of failure. If you love technology, and are keen to join an industry leader — we would love to hear from you

**What you’ll do**:
The Failure Analyst is responsible for troubleshooting telematics products to diagnose failures in our products or Manufacturing processes. This individual is responsible for reading and understanding schematics, using specialized tools and equipment to provide detailed root cause analysis reports to enhance the quality of our products. This individual works in collaboration with the Returns, Manufacturing and Engineering teams.

**How you’ll make an impact**:

- Complete thorough root cause failure analysis of production and customer returns.
- Use specialized tools and equipment to test, analyze and diagnose product failures.
- Escalate critical safety concern trends to Engineering and Management.
- Drive proactive solutions for any hardware design faults working closely with engineering to improve product quality.
- Participate in design and manufacturing initiatives for new / existing products to reduce the risk of failures.
- Report monthly trends of failed product / process findings and propose recommendations for improvements.
- Create data tools to help prioritize corrective actions.
- Utilize statistical tools to interpret data sets and prepare reports that effectively communicate trends, patterns, and predictions based on relevant findings.
- Log findings and status of assessments with accuracy and detail into company databases to support trend analysis.
- Collaborate effectively with electrical, mechanical, software and data engineering teams.
- Collaborate with the Engineering and Production team to develop better tools for streamlining processes for repairs and production.
- Manage Service Desk ticket escalations and ensure completion per service level agreement.

**What you’ll bring to this role**:

- 2-5 years of experience as a Failure Analyst or a similar role.
- Ability to read electronic component schematics and technical drawings.
- Experience using a digital multimeter, oscilloscope, and soldering iron.
- Extensive experience with testing, troubleshooting, diagnosing and repairing electronics.
- Understanding of SQL and Google BigQuery.
- Working with JIRA, Altium, PLM.
- Experience working within a technical or engineering organization/knowledge of the high-technology/telematics industry is an asset.
- High accuracy and meticulous attention to detail.
- Strong analytical skills with the ability to problem-solve to well-judged decisions.
- A strong team-player with the ability to engage with all levels of the organization.
- Working well under pressure and responding to fast changing priorities and deadlines.
- Manage multiple tasks and projects simultaneously.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Entrepreneurial mindset and comfortable in a flat organization.
- Post-Secondary Degree/Diploma in Electrical Engineering, Electronics Engineering Technology/Technician.

If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.

**Please note**: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:
Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits

Retirement savings program
- **The above are offered to full-time permanent employees only**

How we work: