Desktop Support Associate
3 weeks ago
Who is Ginkgo Business Services? We are an up and coming IT and clerical firm in Montreal offering outsourced business services for organizations in health, educational, and legal industries around North America.
We are looking to hire a full time Desktop Support Associate for Monday to Friday.
**Responsibilities**:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Install and maintain hardware and computer peripherals
- Troubleshoot networking configurations as needed on switches, routers, firewalls, and wireless access points
- Monitor and respond quickly and effectively to help desk tickets regarding hardware, software, and networking, ensuring resolution timelines are within the required service level agreements
- Assist vendors with software integration issues
- Provide basic training to clients
- Troubleshoot drivers for line of business specific peripherals
- Requires occasional travel to client sites, evening and weekend work, sometimes with little advance notice, and participation in a on-call rotation.
Qualifications/Requirements
- Strong interest in a career related to IT infrastructure support.
- Experience with Windows Servers and Active Directory
- Strong troubleshooting and critical thinking skills
- Familiarity with Microsoft Office 365 Administration Panel
- Proven experience troubleshooting issues with Windows 10 and Windows servers
- Understanding of networking, routing, subnets, UDP, TCP, IP, and VLANS
- Experience configuring, deploying and supporting VoIP phones
- Network Printer Installation and troubleshooting
- Excellent interpersonal skills with an orientation towards professionalism and customer service
- Possess a high aptitude for learning with the ability to quickly adapt to new technologies
- Demonstrated ability to communicate effectively (both oral and written)
- Experience in healthcare industry a plus
**Job Types**: Full-time, Permanent
Pay: $40,000.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Technical Support: 1 year (preferred)
- Customer service: 1 year (preferred)
- Windows: 1 year (preferred)
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