Dental Administrative Assistant

3 months ago


Kitchener, Canada South Kitchener Dentistry Full time

**Job Overview**

A Dental Administrative Assistant plays a vital role in the daily operations of a dental practice, serving as the first point of contact for patients and managing various administrative tasks to ensure a smooth workflow. This position requires excellent communication, organizational, and customer service skills.

**Responsibilities**
- **Appointment Scheduling**: Coordinating patient appointments to optimize the dentist's time and minimize wait times.
- **Insurance Verification**: Checking patients' insurance coverage and benefits prior to appointments.
- **Patient Communication**: Sending reminders for upcoming appointments, follow-ups, and educational materials.
- **Financial Management**: Handling billing, payments, and payment plans; managing accounts receivable.
- **Regulatory Compliance**: Ensuring the practice adheres to healthcare regulations, including patient confidentiality.

**Skills**

1. **Communication Skills**
- Clear verbal and written communication with patients and staff.

2. **Organizational Skills**
- Ability to manage multiple tasks efficiently, such as scheduling and record-keeping.
- Strong attention to detail to maintain accurate patient records.

3. **Customer Service**
- Friendly and empathetic interaction with patients to create a welcoming environment.
- Ability to handle complaints or difficult situations calmly and professionally.

4. **Technical Proficiency**
- Familiarity with dental practice management software.
- Basic knowledge of Microsoft Office Suite (Word, Excel) and other relevant tools.

5. **Time Management**
- Prioritizing tasks to ensure smooth daily operations.
- Efficient appointment scheduling to minimize wait times.

6. **Financial Skills**
- Understanding of insurance processes, billing, and payment plans.
- Basic accounting skills for managing accounts receivable and expenses.

7. **Regulatory Knowledge**
- Awareness of healthcare regulations, for patient privacy and confidentiality.

8. **Problem-Solving Abilities**
- Quick thinking to address unexpected issues, such as scheduling conflicts or patient emergencies.
- Ability to identify areas for improvement within administrative processes.

9. **Teamwork and Collaboration**
- Ability to work effectively with dentists, hygienists, and other staff.
- Supporting team members to create a cohesive work environment.

10. **Adaptability**
- Willingness to learn and adapt to new technologies and procedures.
- Flexibility in handling changing patient needs or office demands.

Pay: $23.00-$27.00 per hour

Expected hours: 26 - 31.25 per week

Additional pay:

- Overtime pay

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Dental receptionist: 2 years (preferred)

Work Location: In person


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