Medical Office Assistant

7 months ago

Shelburne, Canada Shelburne Centre For Health Full time

**Qualifications**:
2+ years of medical reception experience is an asset

Basic understanding of medical terminology

Knowledge of PS Suite is an asset, training will be provided.

MOA diploma is an asset

**Interpersonal Abilities and Skills**
- Ability to function effectively and efficiently both independently and as a member of the interdisciplinary team to meet the needs of patients and physicians
- Ability to communicate effectively in both written and verbal formats with all members of the team, including the ability to function in a computerized environment.
- Ability to organize a wide range of job responsibilities and set priorities to complete tasks in a timely manner
- Ability to maintain confidentiality in all matters
- Ability to collaborate with other health team members in a positive manner
- Ability to acknowledge limitations in knowledge, judgment, and skills and function within those limitations
- Ability to recognize problems or concerns and address issues in a timely and positive fashion with the appropriate team member
- Ability to perform duties in an ethical manner**Responsibilities**:
**Scheduling/Telephone**
- Greet incoming patients and ensure patient demographics are current in the computer. Advise the provider electronically that a patient has arrived
- Collect payment and issue receipts for any uninsured service
- Schedule appointments for patients according to the physician's guidelines
- Notify patients of any changes to scheduled appointments. Phone messages to patients in a timely manner
- Efficiently schedule same-day or acute appointments
- Triage patients requesting information on test results, prescriptions, clinic information, or diagnosis to the appropriate team member
- Answer incoming calls cheerfully, promptly, courteously
- Ensure complete knowledge of existing software systems. Initiate daily system startup and shutdown procedures. Perform routine troubleshooting
- Be familiar with the operation of various equipment within the clinic such as; photocopier, fax machine, scanner, and multi-line telephone system
- Maintain accurate and concise documentation of all patient encounters promptly, including telephone conversations, conveying of test results, and office encounters with the computerized EMR system.
- Liaising with all allied health, specialists, pharmacies, etc as requested by the provider

**Communication**
- Triage patient telephone calls and questions using problem-solving skills within the scope of practice. If unable to solve the problem, direct call to the appropriate staff member
- Listen and respond appropriately when interacting with patients and their families
- Demonstrate openness to accept changes that support quality of care.
- Attend all general staff meetings unless on approved vacation or absence due to sickness/emergency
- Attend and be an active participant in regularly scheduled performance reviews

**Procedures**
- Open and close the clinic, turning on/off all equipment and locking all applicable doors
- Review all faxes on the fax server and disburse as required and every hour after
- Triage all incoming and outgoing documents ensuring date stamped and scanned as directed by the physician
- Process outgoing faxes within one hour of receipt
- Coordinate specialist referrals and appointments as directed by the physician
- Prepare all incoming WSIB forms for billings as directed by the physician
- Print daily summary reports each evening for each physician
- Triage “TO DO” list to ensure items are completed in a timely manner

**As needed responsibilities**
- Assist nurses with nursing duties
- Prepare/clean exam rooms prior to a patient being seen
- Seat patient in the exam room
- Prepare patient for exam (explain preparation, give patient gown)
- Take medical history, the reason for the visit, and enter information in SOAP note or specific stamp as the reason for the visit
- Take vitals: blood pressure, pulse, height, weight
- Collect urine test/ HCG test and record results in chart
- Assist physician with procedures in the lab
- Label specimens to be sent away for culture/ results
- Bring up/take down the blue lab box for the lab to pick up at the end of the day
- Performing other duties as required

**Other**
- Responsible for reviewing and documenting uninsured services
- Responsible for reviewing the diagnostic requisitions and follow up on results

**Salary**: From $18.00 per hour

**Benefits**:

- Language training provided

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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