Noc Specialist

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
**What you will be doing**:

- Drive and manage service-related incidents to Resolution reducing incident MTTR and improving customers’ experience
- Troubleshoot and restore Rogers Access Network incidents, Wireless and Wireline including HFC, 2G, 3G, LTE, 5G and IP Network technologies
- Effective ticket Management related to Access Network incidents and Change activities
- Monitor Incident TTR and escalate if exceedingly SLA as defined in IM Policy
- Liaise with engineering and Ops to optimize existing automation, correlation, and processing of network element alarms
- Identify new automation opportunities based on data-driven analysis
- Liaise with other Engineering teams for ongoing projects and roadmap planning of cutting-edge technology
- Identify continuous process improvement initiatives that will reduce manual intervention and handoffs between departments
- Consistently review service tools and performance reports to identify areas of service performance opportunities
- Create and maintain documentation relevant to FTR initiatives such as Method of Diagnostics and Resolution, collaborate with TAC and Engineering teams for knowledge sharing opportunities

**What you will bring**:

- Degree in Electronics/Telecommunications or equivalent
- At least 5 years of experience in the telecommunications industry
- Excellent understanding and knowledge of Wireless network: 2G/3G & 4G-LTE TDD/FDD and 5G
- Excellent understanding of the current HFC and Transport systems: HFC Access Nodes, GPON, OTN, OTDR
- Understanding and experience in a break/fix environment with MPLS, BGP, OSPF
- Knowledge of Virtualisation and Virtual Machines (VM), Cloud Computing, Automation, Robotics, and AI, Network Function Virtualization (NFV), IoT and OTT
- In-depth understanding of Wireless and Wireline Core and Access Networks including end to end call flows and network components
- Experience with programming languages including Java, Python, C, Bash, SQL, and Shell to create scripts required for the automation of operational tasks
- Ability to understand Machine Learning technologies to aid with the reduction of system alarms requiring manual intervention
- Ability to understand and adhere to the processes and procedures defined by Rogers (Incident, Change, Problem)
- Understanding of Agile and DevOps practices
- Ability to work in a fast-paced, dynamic environment with changing priorities
- Excellent communication and interpersonal skills
- Self-motivated with the ability to take initiative in identifying and resolving problems independently
- Ability to thrive in a dynamic 24/7 environment
- Exposure in Backhaul Transmission and RAN Network vendors such as ERICSSON, NOKIA and CISCO vendors
- Strong background in ITIL framework
- Incident management & change management, Information Security Management System
- ISMS, Capability Maturity Model Integration
- CMMI, Project Management, Scrum framework (Scrum Master), Six Sigma and SLA/KPI reporting
- Core Competencies: Customer Service Orientation, Teamwork, and Collaboration, Adaptability, Initiative.
- Role-Specific Competencies: Innovation/Creative Thinking, Problem