Customer Analytics Associate

7 months ago

Toronto, Canada Unilever Full time

**Background & Purpose of the Job**

The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Sales Teams within Canada.

The focus of the Customer Analytics Associate is to provide analytical support on Unilever’s customers regarding customer management information. Responsible for proactively analyzing and reviewing information on current business and identifying opportunities or potential problems within information being analyzed.

Examples of tasks include Customer Point of Sale data Scorecards, Performance reporting & takeaways, Sales trends and insights drawn from data, Customer Joint Business Planning support and Post Evaluation of Events and Recommendations.

**Who You Are and What You'll Do**
- Draw observation and deliver trends & insights related to a Customer and category. You will be using diverse data sources including Customer Sales, AC Nielsen, Shipment information, competitive market activity, and internal planning sources
- Executing and maintaining reports for performance, planning, forecasting and trends to aid in analyzing Unilever’s and our customers’ performance
- When presented with a business problem, you will play a key role in leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations from data.
- Helping to maximize efficiencies in both how and what data we use to deliver reporting as well as help the team make decisions
- Providing metrics around historical promotional activity
- Assist in preparation of reporting for business reviews and Joint business planning for the Customer
- Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers
- Creation and management of Field priorities to drive action in store with the Retail Team
- Ad hoc analytic requests from different areas of the business including Brand and Trade
- Receives information related to customer/consumer complaints and adverse reactions. Immediately notifies and provides collected information to Customer Service and CEC (Consumer Engagement Centre).
- Collaborate with team within Unilever and customer to share best practice analysis

**_ You are a born leader:_** You seek fresh opportunities, insisting on innovation and never settling for “good enough.” You take pride in delivering work to the highest standards.

**_ You are a strategy guru:_** You love to think outside the box and imagine new possibilities for the business. You are a visionary, creating strategies to drive business growth and inspiring others along the way.

**_ You are a changemaker:_** You know there is always a way we can improve results and you are committed to helping others see those possibilities.

**_ You are a dot connector:_** You are good in problem solving; possess initiative and drive to solve problems with limited direction and raise analyses beyond reporting

**What You'll Need to Succeed**
- Undergraduate degree required with 1+ years of analytical experience an asset
- Experience with Nielsen and data manipulation (MTrack, Shopper Track (Homescan), etc.) an asset
- Curious in nature and constantly seeking to learn
- Works well in teams (as there is significant exposure to cross-functional teams)
- Personal leadership and Owners mindset
- Self-motivated, Service minded, solution-focused attitude
- Detail oriented, yet mastered the ability to prioritize and manage workload effectively
- Strong analytical skills - can leverage technology & tools such as Excel, Pivot Tables, PowerPoint, Power BI or Data visualization to move from observation to insight. Experience with some of these tools an asset
- Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

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