Guest Services Associate

2 months ago

Squamish, Canada Britannia Mine Museum Society Full time

**GUEST SERVICES ASSOCIATE (CAFE)**

**Join Our Amazing Team**

The work culture at the Museum offers you the chance to have fun while welcoming guests to this impressive heritage experience. Come and be part of this dynamic organization on a beautiful, historic site located in Britannia Beach, overlooking the scenic Howe Sound.

Advantages to being on our team:

- Discounts on retail, admissions, food and beverage
- Opportunities to develop your skills with a great team
- Access to the annual Vancouver Tourism Passport Challenge program

**The Role**:
The **Seasonal** **Guest Services Associate (CAFE)** is the first and last point of contact for visitors to the Britannia Mine Museum, setting the tone for the full visitor experience. This is a position working in our busy Chatterbox Cafe serving specialty coffees and light fare.

**You** are a cafe superstar; friendly, welcoming, food safe and able to both learn and use our systems and software.

**Important Information**:

- Starting wage $19.50 per hour
- Schedules includes at least one weekend day and stat holidays (our busiest times)
- All employees must complete a Criminal Record Check (covered by the Museum)
- Resumes are welcomed from equity deserving groups

**Key Responsibilities**:

- Telling the story of the Museum and the history of mining in B
- Responding to visitor inquiries to the Museum's customer service standard
- Serving customers in the Café
- Making food & beverages
- Cleaning and bussing
- Processing payments
- Safe food handling procedures
- Opening and/or closing duties, cleaning & bussing
- Accurate and timely stock counts and daily re-stocking

**You Are**:

- Approachable and respectful
- Able to do basic math and have some computer skills
- Sales-oriented; providing a value-added experience to guests
- Able to effectively respond to customer challenges
- Pro-active and can show initiative
- Organized, with an eye for detail
- Able to work in a fast-paced and open (at times, loud) environment.
- A team player who likes working with others

**We would be really impressed if**:
You had cafe or food and beverage experience.

You had some experience with POS and Debit/Credit systems.

APPLY DIRECTLY to:
Pay: From $19.00 per hour

Expected hours: 37.5 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Squamish, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-09-24

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