Medical Office Assistant

3 months ago

Calgary, Canada Oasis Fertility Center Full time

**Job Summary**

**Key Responsibilities**:
**Booking Appointments**:

- Schedule and confirm patient appointments.
- Coordinate with healthcare providers to manage appointment schedules.

**Collecting Patient Payments**:

- Process patient payments and provide receipts.
- Maintain accurate financial records.
- Address patient inquiries regarding billing and payments.

**Billing Alberta Services**
- Prepare and submit billing claims to Alberta Health Services.
- Follow up on unpaid claims and reconcile with patient accounts.

**Registering Patients**:

- Greet and assist patients with registration.
- Verify and update patient information.
- Ensure completion of required forms and consents.

**Creating and Maintaining Patient Records**:

- Create and update patient records in the Electronic Medical Record (EMR) system.
- Maintain confidentiality and accuracy of patient information.
- Retrieve and file patient records as necessary.

**Managing the Waiting Room**:

- Maintain a clean, organized, and welcoming waiting room.
- Ensure patient comfort and manage wait times effectively.

**Replenishing Supplies**:

- Monitor inventory and order office and medical supplies as needed.
- Ensure supplies are properly stored and accessible.

**Maintaining Task Lists and Follow-Up**:

- Keep a task list as directed by the medical director and follow up on deliverables.

**Transcribing Dictation**:

- Transcribe dictation or notes for medical reports and correspondence.

**Professional Letter Writing**:

- Draft and format professional letters and correspondence.

**General Clerical Duties**
- Fax documents and manage a busy phone system.
- Follow up on tests and results by contacting labs.

**Retrieving and Preparing Files**:

- Retrieve files for upcoming clinic visits and ensure they are prepared in advance.

**Booking Appointments**:

- Schedule and confirm patient appointments.
- Coordinate with healthcare providers to manage appointment schedules.

**Assisting and Chaperoning Physicians**:

- Assist physicians during patient examinations by preparing necessary instruments and supplies.
- Chaperone during examinations to ensure patient comfort and safety.
- Provide support to the physician as required during procedures.

**End-of-Day Billing Reconciliation**:

- Reconcile daily transactions, including patient payments and insurance claims.
- Prepare end-of-day financial reports and ensure accurate record-keeping.
- Address discrepancies and report findings to the office manager.

**Communications Management**:

- Relay messages accurately and timely to the appropriate staff.

**Patient Interaction**:

- Provide excellent customer service to patients and visitors.
- Address patient concerns and provide information as needed.

**Supporting Medical Staff**:

- Assist medical staff with administrative tasks as required.
- Facilitate communication between patients and medical staff.

**Other Duties as Assigned**:

- Perform additional tasks and responsibilities as needed to support the efficient operation of the medical office.

**Qualifications**:
Education: High school diploma or equivalent; completion of a Medical Office Assistant program preferred.

**Experience**:
Essential: Previous experience with EMR systems and proficiency in medical billing.
- Preferred: Previous experience in a medical office setting.

**Skills**:

- Proficiency in EMR systems and medical billing processes.
- Strong organizational, multitasking, and communication skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Attention to detail and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Well-versed with technology and quick to learn new systems and procedures.
- Ability to multitask is very important

**Working Conditions**:
**Environment**:
Medical office setting with frequent patient and staff interactions.

Physical Demands: Requires sitting, standing, walking, lifting light office supplies, and assisting during examinations

**Benefits**:

- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

Work Location: In person

Application deadline: 2024-06-21

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