Survey House Supervisor

3 days ago

Etobicoke, Canada R.A. Malatest & Associates Ltd. Full time

**Malatest **is one of Canada’s largest social research companies with offices in Victoria, Edmonton, Ottawa, and Toronto. Currently, we own and operate four outbound call centres in Victoria, Edmonton, Toronto and Ottawa.

**Toronto Survey House staff are eligible for a daily transit allowance when traveling to the office for work.**

**Why work with us?**

**Malatest **is a proactive, dynamic, progressive evaluation and market research organization always adding new capabilities and expertise to our existing competitive advantages. Our company offers a dynamic outbound call centre work environment with continuous opportunities for learning and development (often due to the variety of projects available within our offices nationally).

Malatest is a client focused organization that values our data collection methods and activities. Quality data ensures that Malatest meets and exceeds all expectations for the integrity research, our company provides.

**Qualifications**:

- Grade 12 or equivalent is required;
- Post-secondary education in the social sciences, information management, business administration, or other field related to research, office administration and/or customer service is considered an asset;
- Typing speed of at least 30 words per minute with a high level of accuracy;
- Proficiency with multi-line telephone systems, MS Word/Excel/Access, and basic internet browsing is required;
- Knowledge of basic fundamentals for Windows operating systems is required;
- Experience hiring, training, scheduling, coaching, and supervising are considered a strong asset;
- 1+ years working within the Survey House or a previous call centre is mandatory.
- Ability to speak and/or write in French, or other language(s) is considered a strong asset.

**Job Information**:
**This is opinion research only; no selling is involved.** The positions are offered within our Etobicoke call centre on 9-month fixed-term contracts. The Transportation Tomorrow Survey (TTS) Survey House Supervisor position is ideal for a professional looking for an opportunity to grow their skillset, gain from the valuable experiences that social research has to offer, and be part of a transportation project that will help affect change in the GTA.

**Responsibilities**:

- Works closely with the other supervisors of the Survey House to provide appropriate professionalism within the office, and to contribute (wherever possible) to the research project(s) and skills development of the Survey House team;
- Sets and enforces staff expectations through coaching, mentoring staff with feedback and training;
- Trains Surveyors well to ensure they are comfortable within their role thus leading to productivity and engaged quality survey administration;
- Ensures Surveyors and Supervisors understand the basic parameters of effective and engaging data collection requirements, and Surveyor expectations;
- Ensures Surveyors have access to the correct operating system for dialling; planning for alternative tasks, if required;
- Demonstrates professionalism and influential impact by adhering to the codes of conduct, while providing ongoing, consistent support to the Survey House operations, Manager, Supervisory team and Surveyors;
- Provides support to reception for coverage of incoming calls.

**Skills**:

- Supervision
- Computer Use
- Problem Solving
- Planning/Organizing
- QA & Technical Support
- Effective Communication
- Professionalism & Performance
- HR Activities & Staff Management

**Behavioural Competencies**:

- Problem Solving
- Decision Making
- Planning & Organizing
- Organizational & Environmental Awareness

**Working Conditions**:
This is a fast-paced, consistently changing, office work environment under the consistent pressure of deadlines. Employees may use, lift, and sometimes carry standard office equipment within a general office environment and this job will require sitting for long periods of time. Overtime may be required to accommodate occasional workloads.

As a condition of employment, Supervisors of R.A. Malatest and Associates Ltd. Survey House Supervisor may be required to obtain at least an Enhanced Reliability security clearance with the Industrial Security Directorate Division (ISDD) of Public Works and Government Services Canada (PWGSC). This includes passing a federal criminal record check as studies, regions, or projects may require specific clearances and/or protocols.

**How to Apply**

**Job Types**: Full-time, Fixed term contract
Contract length: 9 months

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Casual dress
- Employee assistance program

Schedule:

- Day shift
- Night shift
- Weekend availability

COVID-19 considerations:
Malatest abides by the strictest COVID-19 safety protocols to ensure the health and well-being of our employees.

Application question(s):

- Are you available to work weekends?

**Education**:

- Secondary School (required)

**Experience**:

- Surveying: 1 year (preferred)
- Call cen

  • Survey Interviewers Supervisor

    7 days ago

    Etobicoke, Canada R.A. Malatest & Associates Ltd. Full time

    or equivalent experience **Work Setting**: - Relocation costs not covered by employer - Willing to relocate **Tasks**: - Co-ordinate, assign and review work - Establish work schedules and procedures - Train workers in duties and policies - Prepare and submit reports - Ensure smooth operation of equipment - Resolve work related problems - Requisition or...

  • Housing Coordinator

    7 months ago

    Etobicoke, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The Housing Coordinator oversees all aspects of the building operations including; student and guest relations, office administration, housekeeping, maintenance, finance and staff development. The Housing Coordinator must possess strong communication skills both verbal and written and demonstrate leadership. The...

  • Rink Guard

    7 months ago

    Etobicoke, Canada Rollerpony Full time

    **Rink Guard/Front-of-House** Working collaboratively with fellow team members under the direction and supervision of the Assistant Operations Manager and the Operations Supervisor, this valuable team member will be responsible for supporting the daily operations such as attending to the front desk, maintaining order on the skating rink, and the general...

  • Surveyor (Pt)

    7 days ago

    Etobicoke, Canada R.A. Malatest & Associates Ltd. Full time

    **Surveyor (Telephone Interviewers)** **Malatest **is one of Canada’s largest social research companies with offices in Victoria, Edmonton, Ottawa, and Toronto. Currently, we own and operate three outbound call centres in Victoria, Edmonton, and Ottawa. With developing project opportunities, **Location**: 1243 Islington Avenue, Etobicoke,...

  • Surveyor (Pt)

    5 days ago

    Etobicoke, Canada R.A. Malatest & Associates Ltd. Full time

    **Surveyor (Telephone Interviewers)** **Malatest **is one of Canada’s largest social research companies with offices in Victoria, Edmonton, Ottawa, and Toronto. Currently, we own and operate three outbound call centres in Victoria, Edmonton, and Ottawa. With developing project opportunities, **Rate of Pay**: $17.00 per hour with 4% Vacation Pay...

  • Retail Supervisor

    2 months ago

    Etobicoke, Canada Savers Value Village Full time

    Job Title: Retail Store Supervisor - Who we are: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: As a Retail Store Supervisor at Savers / Value Village, everything you do has a specific purpose that links...

  • Supervisor, Support Services

    7 days ago

    Etobicoke, Canada Bellwoods Centres for Community Living Full time

    Bellwoods Centres for Community Living is a charitable, not-for-profit community-based organization committed to helping clients live independently, through providing personal support services, supportive housing, system navigation, innovations in independent living and education for seniors and adults with disabilities and/or other complex needs. We are...

  • Corporate Operations Trainer

    3 months ago

    Etobicoke, Canada St. Louis Bar & Grill Full time

    St. Louis Bar & Grill **Corporate Operations BOH Trainer - Looking for Exceptional Back of House Hospitality Trainers!** Are you a successful Kitchen Manager looking for your next role to use your expertise and experience in developing others. If you are Devilishly Good at what you do and are looking for a great place to work, then come join the team at...

  • Line Cook/supervisor

    3 weeks ago

    Etobicoke, Canada Stacked Pancake and Breakfast House Full time

    Stacked Pancake & Breakfast House - Renforth Dr., Etobicoke is looking for Line Cooks with breakfast experience that can prepare and expedite our dishes to their best quality. - Experience with breakfast restaurant - Major passion for food/cooking - Communication skills - Problem solving skills - Time management and multitasking skills Duties &...

  • Supervisor, Food Services

    7 months ago

    Etobicoke, Canada Watchnet Inc. Full time

    We are currently looking for an experienced individual to fill our "Supervisor, Food Services" position at our restaurant, _Rudy Resto The Queensway._ Rudy Resto The Queensway is our restaurant located in Etobicoke and specializing in smash burgers, delectable sandwiches, poutines and more. We offer in house dining, and takeout services for our...

  • Warehouse Supervisor

    1 week ago

    Etobicoke, Canada White Cap Canada Inc. Full time

    Are you looking for a new career opportunity with a strong North American company? White Cap Canada - National Concrete Accessories is the company for you! We offer competitive pay, with an extensive benefits package and vast career growth. _ **Job Summary**: **Major Tasks, Responsibilities, and Key Accountabilities**: - Trains staff to ensure attainment...

  • Program Supervisor, Adult Learning Programs

    2 months ago

    Etobicoke, Canada LAMP Community Health Centre Full time

    **Program Supervisor, Adult Learning Programs** **Permanent Full Time Position: 35 hours per week** **Expected Start Date: November 30, 2024** **Salary Range: $** **25.75 to $30.91 per hour** LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's...

  • Operations Supervisor at Obstacle Course

    4 months ago

    Etobicoke, Canada Pursuit OCR Full time

    **Job Overview** The Operations Supervisor (Part-Time) is a social and interactive position and is crucial in setting the tone for the floor staff along with everyone who walks through our door - they are both the ideal Host and the “Staff Whisperer”. Working collaboratively the Operations Supervisor is the right-hand of the Assistant Operations Manager...

  • Webber - Winter Supervisor - Infrastructure

    2 months ago

    Etobicoke, Canada WEBBER INFRASTRUCTURE MANAGEMENT CANADA Full time

    **About us**: Founded in 1963, Webber is a leading construction company that specializes in heavy civil, waterworks, energy and infrastructure management and is dedicated to safely providing intelligent solutions to its clients and community.Webber is headquartered in Houston, Texas, with offices and projects in the United States and Canada. Webber supports...

  • Data Collection Clerk

    1 day ago

    Etobicoke, Canada R.A. Malatest & Associates Ltd. Full time

    This 100% remote, work from home position is ideal for someone seeking part-time or full-time work and gain valuable work experience related to social research, or to supplement their income from the comfort of their home. Malatest is currently seeking **Data Collection Clerks** to administer survey interviews and gather data to inform our research...

  • Supervisor, Security Guards

    6 months ago

    Etobicoke, Canada LONSDALE HOUSE Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Arrange for maintenance and repair work - Assist clients/guests with special needs - Be the point of contact when in need to handle emergency situations - Co-ordinate activities with other work units or departments - Oversee cleaning of specialty and...

  • Stock Supervisor Mango, Sherway Gardens

    7 months ago

    Etobicoke, Canada MANGO Full time

    **BRAND: MANGO** **POSITION: STOCK SUPERVISOR** **LOCATION: SHERWAY GARDENS Fox Group is a leading and fast-growing retailer with 9,000 employees globally, and partner of choice for several well-known retail banners in Israel, Europe, and Canada, is excited to announce the opening of MANGO stores in Canada. MANGO was founded in Barcelona, Spain, is an...

  • Webber-winter Supervisor-infrastructure Management

    1 day ago

    Etobicoke, Canada WEBBER INFRASTRUCTURE MANAGEMENT CANADA Full time

    **About us**: Founded in 1963, Webber is a leading construction company that specializes in heavy civil, waterworks, energy and infrastructure management and is dedicated to safely providing intelligent solutions to its clients and community.Webber is headquartered in Houston, Texas, with offices and projects in the United States and Canada. Webber supports...

  • Supervisor Maintenance

    7 months ago

    Etobicoke, Canada Purolator Full time

    **Description**: The Supervisor, Materials Handling Equipment (MHE) Maintenance manages MHE assets located at multiple PCL facilities within a defined geographical region. They also support the PCL employees, contractors, scheduled maintenance, and continuous improvement initiatives through defined processes and systems. **Responsibilities**: - Plan and...

  • Supervisor, Support Services

    7 months ago

    Etobicoke, Canada Bellwoods Centres for Community Living Full time

    **Job Title**:Supervisor, Support Services **Status**:Full Time, Permanent **Union**: Not Applicable **Location**:Mimico & Sudbury **Schedule**: 40 Hours per week. Monday to Friday, Flexible hours, with on call rotation **Department**:Service Excellence & Innovation **Supervisor**: Manager, Service Excellence **Primary Responsibilities**: - Perform...