Technical Help Desk Agent

1 month ago


Montréal, Canada IT Chapter Inc. Full time

Education: College/CEGEP
- Experience: 5 years or more
- or equivalent experience
**Work setting**:

- Consulting firm
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
**Type of experience**:

- Call centre
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
- Work Term: Temporary
- Work Language: French
- Hours: 37.5 hours per week



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