Service Manager/ Fixed Operations Manager

3 weeks ago

Barrie, Canada LEXUS OF BARRIE Full time

Establish and maintain good relationships with customers and to exceed their expectations.
- Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and performance management.
- Review and implement Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
- Develop and implement a long-term strategy and action plan to attract and retain customers.
- Coach team members to provide excellent customer service.
- Recruit, develop, motivate, recognize and hold accountable a Service team that will meet established objectives and targets for sales and profitability.
- Improve sales and profitability for the Service Department.
- Conduct monthly meetings with department employees to discuss activities and problems of mutual interest.
- Review the previous month’s sales/profit to determine where improvements can be made.
- Establish and enforce product-knowledge standards.
- Actively support, encourage, and motivate sales personnel daily to maintain high morale.
- Monitors the operating budget by tracking sales and expenses.
- Promotes service safety and security procedures.
- Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
- Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA).
- Understand and comply with all federal, provincial and local regulations that affect service operations, such as the Occupational Health and Safety Act (OHSA), waste disposal regulations, etc.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- Post Secondary Degree/Diploma in Business Administration is an asset.
- Minimum 3-4 years experience in the automotive service industry.
- Minimum of 2-3 years of management experience in the automotive industry.
- Previous experience as an Assistant Service Manager or Service Advisor is recommended.
- CDK experience preferred.
- Strong communication skills are required to work with customers, employees and vendors.
- Required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
- Ability to support the organization’s goals and objectives.
- Excellent interpersonal and team building skills.
- Demonstrate effective verbal, listening, and written communication skills.
- Attention to detail and ability to maintain a high level of accuracy.
- Exceptional customer service orientation.
- Excellent time management skills, ability to multitask and work well under pressure.
- Ability to manage stress and work with tight deadlines.
- Highly self motivated and directed.
- Must be willing to be flexible with work schedules.
- Must have a valid Ontario Driver's License and good driving record.
- Automotive Technician’s License is an asset.
- Ability to work flexible hours and work around a changing schedule.

**Salary**: $80,000.00-$100,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 3 years (preferred)
- Service Management: 3 years (preferred)

Work Location: In person

Expected start date: 2023-04-13

  • Operations Manager

    2 days ago

    Barrie, Canada Wasteco Full time

    ***: Within a business unit, the Operations Manager - Hauling is responsible for managing the collections activities for commercial and industrial customers, as well as container delivery and pick up, in a geographically dispersed area. The position manages a team of Operations Supervisors,, Dispatchers, Operations Clerks, Drivers and Helpers who are...

  • Operations Manager

    1 week ago

    Barrie, Canada Comfort Inn & Suites Barrie Full time

    **THE OPPORTUNITY**: OPERATIONS MANAGER REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Operations Manager

    2 days ago

    Barrie, Canada 210 Essa Rd, Barrie, L4N 3L1 Full time

    **THE OPPORTUNITY**: OPERATIONS MANAGER REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Operations Manager

    6 days ago

    Barrie, Canada Ministry of Health Full time

    The Georgian Central Ambulance Communications Centre (CACC) invites highly motivated individuals with leadership capacity to express their interest for the role of Operations Manager! **About us**: The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service...

  • Operations Manager

    1 week ago

    Barrie, Canada The Brick Full time

    Is this job for you?: Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? **WELCOME HOME!** **Responsibilities**: - Review daily reporting and communicate to stores - Communicate with stores not performing to minimum standards to drive consistency...

  • Operations Manager

    1 month ago

    Barrie, Canada Speedy Transport Group Inc, Full time

    **About Us**: Speedy Transport Group Inc. is a family-owned, LTL focused distribution company which was founded in 1941. Over the decades we have continued to adapt and align ourselves with the changes in client needs, as well as grow alongside innovation technology. In addition to LTL transportation, we offer our clients additional services such as, North...

  • Operations Manager

    4 weeks ago

    Barrie, Canada GFL Environmental Full time

    GFL Environmental is looking to hire a driven Operations Manager to join our growing team in Barrie, ON! Reporting to the District Manager or designate, the Operations Manager will assist in the planning, coordinating and directing of day-to-day waste transfer, receiving and processing activities. This position will also support effective communications,...

  • Operations Manager

    4 weeks ago

    Barrie, Canada GFL Environmental Full time

    GFL Environmental is looking to hire a driven Operations Manager to join our growing team in Barrie, ON! Reporting to the District Manager or designate, the Operations Manager will assist in the planning, coordinating and directing of day-to-day waste transfer, receiving and processing activities. This position will also support effective communications,...

  • Operations Manager

    3 days ago

    Barrie, Canada EPOS INTEGRATED SOLUTIONS Full time

    EPOS Integrated Solutions is Co-Packing, Warehousing and Third-Party Logistics provider. We are currently looking for a Operations Manager with the ability to coordinate, plan and make decisions that are in the best interests of the company. Someone who is not afraid to work hard to get the job done. **As a Operations Manager you will be responsible for...

  • Production Manager

    1 month ago

    Barrie, Canada Raptor Mining Products Inc Full time

    Raptor Mining Products is looking for a Production Manager to join our team in Barrie, ONT. This position is responsible for the production, management and safety of our team. We need someone with an exceptional commitment to Health and safety, quality, and customer service results. This facility is a busy welding and manufacturing facility with many...

  • Partnership Operations Manager

    4 weeks ago

    Barrie, Canada Georgian College Full time

    **Partnership Operations Manager** **(** **Job Number**: **274-23** **)** **Department**: University Partnership Centre **Campus**: Barrie **Classification**: Administrative **Posting Date**: July 26, 2023 **Salary Range**: $68,911 - $86,140 **Hours per Week**: 37.5 hours per week **Status**: Contract **Effective**: ASAP to August 1, 2025 Reporting to the...

  • Operation Manager

    4 weeks ago

    Barrie, Canada Alliance Group & Staffing Full time

    Recruit, select, train, assign, schedule, coach, counsel, and discipline employees - Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions - Plan and review compensation actions; enforcing policies and procedures - Contribute operations information and recommendations to strategic plans and reviews; prepare and...

  • Service Manager

    2 days ago

    Barrie, Canada Mercer Equipment Inc. Full time

    Duties - Oversee the daily operations of the service department - Manage a team of mechanics and technicians - Ensure efficient and timely completion of all repairs and maintenance - Schedule appointments and allocate resources effectively - Provide exceptional customer service and address customer concerns - Maintain accurate records of service transactions...

  • Service Manager

    4 days ago

    Barrie, Canada Cineplex Full time

    Work location:Barrie The Rec RoomCity:BarrieWhat you will do:The Service Manager (SM) shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location. Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the...

  • Service Manager

    4 weeks ago

    Barrie, Canada Cintas Full time

    **Requisition Number**: 134116 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on...

  • Plant Operations Manager

    1 month ago

    Barrie, Canada Plastic Staffing Inc Full time

    **Plant Operations Manager Job Description**: - Develops specific short - and long-range plans and programs with supporting budget requests. - Direct preparation of cost control reports, cost estimates, workforce, and facilities requirements. - Forecast, formulate, and install standard manufacturing practices based on comparative studies of methods, costs,...

  • Operations Manager

    1 month ago

    Barrie, Canada Centricity Research Full time

    **Employment type**:Full-time, Permanent POSITION FUNCTION The Operations Manager is responsible for the training, growth, and development of CRPs at their applicable sites, overseeing the recruitment and retention of all study participants, and for ensuring quality standards and processes are consistent with the expectations of Centricity...

  • Plant Operations Manager

    19 hours ago

    Barrie, Canada Vertical Staffing Resources Full time

    **ESS Direct, Powered by Vertical Staffing Resources, is recruiting for a growing manufacturing facility for a Plant Operations Manager. This is a Permanent Placement.** **Location**:Barrie, ON **Responsibilities for Plant Operations Manager**: - As a **Plant Operation Manager,** you will implement manufacturing policies and programs which guide the plant...

  • Manager, Career Services

    1 month ago

    Barrie, Canada Georgian College Full time

    **Manager, Career Services** **(** **Job Number**: **311-23** **)** **Department**: Student and Learning Services **Campus**: Barrie **Classification**: Administrative **Posting Date**: August 16, 2023 **Salary Range**: $68,911 - $86,140 **Hours per Week**: 37.5 hours per week **Status**: Contract **Effective**: September 25, 2023 - April 25, 2025 **This...

  • Property Manager

    1 month ago

    Barrie, Canada Team Works Full time

    We are seeking a Property Manager to join our team. The Property Manager will be the main point of contact for all tenant inquiries and requests. You will be responsible for managing two commercial properties. This role will be three days as week. **What will you do?** Below are some of the primary responsibilities you will be assuming in this role: -...